What does policy validation mean?
Policy validation is when an insurer makes sure information on a policy is genuine and up to date.
After you’ve bought a policy, we may ask to see certain documents so we can check the information you gave us.
We can ask for policy documentation at any time during your policy and we request these documents from time to time to ensure your policy information is up to date.
Why does Ticker check policy details?
We need to make sure the information we have for you, your vehicle, and any additional drivers on your policy are accurate.
This ensures we’re charging you the right amount for your unique set of personal details. We consider many factors when calculating how much it will cost to insure each person, so even tiny changes can have an impact.
Validating policy details is standard practice across the industry and ensures you don't run into any problems in the event of a claim.
Why wasn’t I told this before I took out my policy?
We don’t ask every customer for documents and we wouldn’t expect you to supply this kind of information before buying a policy.
However, before you buy your policy, we do tell you that you may be asked for documents that verify the information you've given us.
The policy wording also states that you might be asked to provide documents, and we ask all customers to read this before taking out a policy with us.
Is having my policy checked a bad thing?
Not at all – it’s a normal process insurers use to protect themselves and their customers.
Incorrect information on your policy may lead to complications with any claims, so it’s important we have the correct information for you.
What happens after I supply my documents?
Once we receive your information and documents, we will review it and let you know everything is fine or if we need something else.
If there is any incorrect information, we’ll do what we can to help you put it right. This can include paying an additional premium to make sure we’re charging the right amount for your details, or you may receive a refund.
In some cases, we won’t be able to keep insuring you and your policy will be cancelled, but we’ll always get in touch and explain the situation before cancelling your policy.
What happens if I don’t provide the documents?
If you don't provide evidence to support the details you declared, your policy will be cancelled and you'll be charged any applicable fees.
You will also need to declare the cancellation to future insurers, which could affect the price of your insurance.
Can I cancel my policy?
You always have the right to cancel your policy. You can check the fees that will apply in your Fees document in the Ticker app.
If you do decide to cancel instead of providing the documents we ask for, you won’t be able to reapply for insurance with Ticker.
You won’t need to declare the cancellation to any future insurers if you cancel your policy before the deadline for providing documents, but you may find you’ll still have to provide these documents to your next insurer.
What happens if I notice I’ve declared something incorrectly?
If you notice something isn’t quite right in your policy details, just let us know by replying to our request for documentation or email us at validations@ticker.co.uk.
Why do I have to pay to amend my policy?
If we ask for an additional premium because of a change to the policy, it’s because the overall risk of a claim has increased - for example, if you've been driving for fewer years than declared.
You can find more information about this on page 1 of your policy wording.
Keep in mind that if that detail had been declared at the beginning of the policy, the additional premium would have been included in your original quote.