What does policy validation mean?
After you’ve bought a policy, we may ask to see certain documents so we can check the information you gave.
It’s normal for insurers to ask for this, and there’s nothing to worry about if you gave the right information.
Why does Ticker check policy details?
We need to make sure the information we have for you is always accurate and up to date.
This means we’re charging you the right amount for your unique set of personal details. We consider many factors when calculating how much it will cost to insure each person, so even tiny changes can have an impact.
You also want all your details to be correct in case you need to claim. Misdeclaration could mean a claim being refused.
Why wasn’t I told this before I took out my policy?
We don’t ask every customer for documents and we wouldn’t expect someone who’s not a customer to supply this kind of information.
Our policy wording states that you might be asked to provide documents, and we ask all customers to read this before taking out a policy with us.
Is having my policy checked a bad thing?
Not at all – it’s a normal process insurers use to protect themselves and their customers.
If there is any incorrect information, we’ll do what we can to help you put it right. This can include you paying an additional premium to make sure we’re charging the right amount for your details.
In some cases, we won’t be able to keep insuring you, but we’ll always get in touch and explain the situation before cancelling your policy.
What happens if I don’t provide the documents?
If you don't provide evidence to support the details you declared, your policy will be cancelled with any applicable fees charged to you. You will also need to declare the cancellation to future insurers, which could affect the price of your insurance.
Can I cancel my policy?
You always have the right to cancel your policy. If you do decide to cancel instead of providing the documents we ask for, you won’t be able to reapply for insurance with Ticker.
You won’t need to declare the cancellation to any future insurers, but you might find you’ll still have to provide documents to your next insurer.
What happens if I notice I’ve declared something incorrectly?
If you notice something isn’t quite right in your policy details just let us know by replying to our request for documentation.
Why do I have to pay to amend my policy?
If we ask for an additional premium because of a change on the policy, it’s because a new detail has increased the likelihood of a claim being made.
Keep in mind that if that detail had been declared at the beginning of the policy, the additional premium would have been included in your original quote.