If you see a browser extension warning banner while browsing tldv, it's likely you may experience issues loading some tldv webpages:
We have attempted to resolve this on our end, but as it is caused by third-party software, we can not fully resolve the issue as it is out of our control.
If you do not see the warning banner but experience 'Page Unresponsive' error messages, this same troubleshooting page may help.
Troubleshooting
Please follow the below steps in order to determine the root cause of the issue:
Clear the browser cache and cookies
Fully power off your device and restart
Reopen the affected meeting.
If the issue persists:Reload the meeting in an incognito window.
If the tldv page loads correctly in an incognito window, it confirms there is a localised issue with the browser.
Check Your Browser Extensions
Next, we need to determine whether a browser extension is causing a conflict. Please review every extension you have installed:
Chrome: chrome://extensions/
Edge: edge://extensions/
Safari: Press command (⌘) and ,
From the appropriate browser extension page, please follow the below steps:
Deactivate all extensions
Test tldv to see if it works correctly
❌If tldv does not work with extensions disabled, contact our support team.
Open a tldv page that works correctly
Right click > Inspect > Console (on the sidebar that opens)
Reopen the affected meeting
When the page goes unresponsive, take a screenshot of the full page, including any browser error message and the console data
Send the screenshot to support@tldv.io
✔️If tldv does work with all extensions disabled, please follow these steps:
Enable one extension
Reload the tldv meeting page
Repeat this process one extension at a time
Once you identify the conflicting extension, please report the extension/s to our support team at support@tldv.io so we can review if this can be resolved by our team.
If the extension is listed below, we have determined the issue cannot be resolved. In this case, please reach out to the extension developer for support.
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