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tl;dv didn’t join my meeting
tl;dv didn’t join my meeting

Understand why tl;dv didn't join your meeting and learn best practices on how to avoid it

Suellen Lorga avatar
Written by Suellen Lorga
Updated over 9 months ago

Best Practice

The best way to ensure reliable recording in Google Meet, Zoom, or Microsoft Teams, is with auto-recording. Enable auto-recording from your preferences 👇

PRO TIP: You can record without the tl;dv bot by using the built-in recorder in Google Meet, Zoom, or MS Teams, and sending the recordings to tl;dv with Zapier. Learn how in this article.

General troubleshooting

Check this list first for some quick tips.

  1. Do you have auto-recording enabled?
    If auto-recording is disabled in your preferences, tl;dv will not try to join the meeting unless you manually add it with the Chrome extension or the desktop app.
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  2. Has the meeting started?
    tl;dv will only join at the time the meeting was scheduled - If you join a meeting early, just wait for the meeting start time and allow the tl;dv bot to enter from the waiting room.
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  3. Has someone else joined the meeting?
    tl;dv will stay in the meeting for 10 minutes after joining. If no other participant has joined by this time, the meeting will not be recorded.
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  4. Is someone else already using tl;dv in the meeting?
    There can only ever be one tl;dv bot present in a meeting, so if someone else has already joined with tl;dv you should request that they share their recording with you.
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  5. Did the tl;dv bot wait for more than 10 minutes?
    After entering the waiting room, the tl;dv bot will wait for 10 minutes. If it’s not allowed to enter the meeting in that time, the meeting will not be recorded.
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  6. Is the meeting an all day event?
    tl;dv has a max recording time of 3 hours, and will not join meetings marked as “all day”.
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  7. Is it a webinar?
    tl;dv doesn’t currently work with webinars.
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  8. Do you use a VPN or Ad blocker?
    If joining with the desktop app, or the Chrome extension, VPNs and Ad blockers can cause issues for tl;dv - try again with them disabled.

Tip: If tl;dv still isn’t joining your meetings refer to the provider-specific steps below. 👇

Which provider do you use?

Each meeting provider has different settings and features that affect how tl;dv can record your meetings. Jump to the right section with one of these options:

Google Meet

If tl;dv isn’t joining your Google Meet, check the following settings.

Organization settings:

  • Go to your meeting provider's admin settings

  • Click on “Domain”

  • Choose “All users (including users not signed in with a Google account)”:

Meeting room settings:

  • If the meeting requires a login to prevent anonymous guests, tl;dv will not be able to join the meeting.

  • To resolve this, click on the Host controls in the bottom right corner of your Google Meet window. Scroll down to "Meeting access type" and select the "Open" checkbox:

Zoom

If tl;dv is not automatically joining your Zoom meetings, head to the settings page and ensure that the following settings are disabled:

  • “Only authenticated meeting participants and webinar attendees can join meetings and webinars”

  • “Only authenticated users can join meetings from Web client”

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