Question
How do I change my bank account information? (Canada, Ireland and UK)
Answer
The financial contact listed on the account will receive an email whenever bank account details are changed.
The steps below are only relevant for customers located in Canada, Ireland and the UK. For customers in the U.S., please refer to this article if you wish to update your banking details.
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You can initiate this change by starting a live chat here with our Customer Support team. Chat is available in Toast Web and the Support tab in the Toast Now app.
When starting the chat, using the information below will help to correctly route your request to the relevant team.
Topic: Account Services
Subject: Bank Account Update
You may also contact Care in the following ways:
Canada: +13434516295
Ireland: +35319131083
UK: +442045713302
Complete the Bank Account Update
Once Toast processes your request, a DocuSign that will be emailed to the Owner or Financial Contact on the Toast Account. Once you receive the Docusign, the Owner or Financial Contact will be prompted to securely enter current and new banking details. Please note, when filling out this form, you will be prompted to provide a bank letter, cheque, or statement showing your account details to verify the new banking information.
Once this form is returned, Toast can take 2-5 business days to process the change. The Owner or Financial Contact will be notified when the account details have been updated via email.
Note: To prevent fraud, all bank account update requests must be sent via DocuSign to an Owner or Financial Contact on file. If the requestor is not one of these contacts, they will be CC'd on all communications to the designated Owner or Financial Contact, along with instructions for completing the DocuSign.
For more information on how to contact support, view "How to Contact Customer Support" or go to support.toasttab.com.