Question
What does Error Processing Void Reversal mean?
I got the error message Error Processing Void Reversal. How do I fix it?
How do I troubleshoot a Error Processing Void Reversal error?
Answer
If you receive the Error Processing Void Reversal error message, please review the following information for troubleshooting:
Verify payment status is VOIDED before attempting reversal. If the payment has not been voided yet, void the payment first.
Check the tip amount in the void reversal form. The maximum tip amount allowed is $250. For tips over $250, contact Toast Support for assistance.
Ensure you have a stable network connection.
Wait a few minutes and retry the reversal. Clear cache, and try another device if needed.
Escalate to manager with error details and screenshots if unresolved.
If you have tried all of the above and are still having trouble processing the void reversal, please contact Customer Care.