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Payments

Payments

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View Update History Feature
Toast Fundraising Product FAQFrequently asked questions about the Toast Fundraising Product. Check back for updates!
Fundraising Campaigns and the Round-up Feature on Toast Kiosk
Customize Check Numbers on POS
Get Help With Possible Duplicate Transaction Error
Get Help With Payment Adjustment Error
Get Help With Payment Configuration Error
Get Help With Error: Insufficient Funds
Get Help With Guest Charge Amount IssuesHelp resolve issues when your guests report issues with charge amounts on their card activity.
Preauthorized Cards Decline When ClosingDo you have preauthorized cards that frequently decline when closing? Read ahead for more info.
Multiple Increments on Your Guest Tabs
Manage Payments With Toast POSGet familiar with the payment terminal and selection screens to help staff efficiently manage all guest payments on your POS.
Add a Button on the POS
Transfer a Credit Card Payment Between Restaurant Locations
Configure Tax TablesLearn how to build your tax tables and identify tax rate patterns.
Get Started With the Toast Fundraising ProductBuild ties with the community and create brand awareness by setting up the Toast Fundraising Product to raise funds for a local or national
Update a Closed Check's Revenue Center
Apply a Service Charge to Toast Mobile Order & Pay® Checks Only
Closing Checks During Void Reversals
Remove Printed Receipt Option
Manage the Guest Checkout ProcessLearn to configure settings in Toast Web to enable digital signatures, set up the tip screens, and speed up the checkout process for your gu
Understand When to Void vs. RefundLearn when you should issue a void vs. when you should refund your guest.
Adjust Tips on a Closed Check
How do I opt out of an automated fundraising campaign?
Toast Mobile Order & Pay® Troubleshooting GuideToast Mobile Order & Pay® Customer Success FAQ Troubleshooting Guide
Check Unsettled Credit Card Payments on DeviceLearn how to check a device for pending credit card payments before troubleshooting.
Tax Rates vs. Revenue Collection
International Payout ScheduleThis guide explains the payout schedule for our customers in the UK, Ireland, and Canada, which went into effect on March 31, 2023.
Refund Distribution for Canceled Orders Outside of Payment Date
Identify Failed MDS Payments on POS
Credit Card Payment Fails to Capture
Find a Toast Order for Third-Party Comp Card Activation
Configured Surcharge Is Not Applying to All Card Transactions
Rate Difference for Mobile Payment vs Card Payment
Payment System Crash When Trying to Combine Multiple Checks
Suggested Tip Amount Does Not Match
POS Payment Status Tags
Get Help With Error: American Express Not Set Up

Credit Card Processing

Credit Card Processing

Why is my Mastercard transaction declining?
Accepting American ExpressThere are two ways in which you can accept American Express® Cards, OptBlue® from American Express (pending eligibility†) or direct with Ame
Get Help With Error: Insufficient Funds to Process Order
Get Help With Payment Processing Error: Card Expired
Credit Card Processing Rate
Value-Added Tax on Toast's Card Processing Fees FAQToast’s provision of payment processing services in the U.K. is now subject to value-added tax (VAT) at the standard rate.
Enter Guest Credit Card Information Manually on the POS
Missing Credit Card Surcharging on Orders
Get Help: Captures Are Currently On Hold Error
Why did a payment show as "declined" at close out?
Card Payments FAQFrequently asked questions about credit card payments.
Adjust Credit Card PaymentsLearn how credit card payments can be adjusted on the POS prior to the payment being automatically captured during end-of-night credit card
Adjust Credit Card Signature Threshold
What can I do if a guest's card is declined?
Can I change my credit card processing fee cadence?
Card Pre-Authorization FAQFrequently asked questions about using card pre-authorization.
Review Credit Card Processing Fees
Protect Your Credit Card Data
Deposit Schedules for Restaurants in Australia, Ireland, Canada, and the UKLearn about credit card batch timing for restaurants in Australia, Ireland, Canada, and the UK.
Configure and Use Card Pre-AuthorizationCredit card pre-authorization allows waitstaff to swipe a card on a guest's order, save their bar tab, and verify the validity of the guest'
Get Help With Unauthorized Card Error
Set a Limit for Card Not Present Transactions
Speed Up the Payment ProcessLearn how to configure credit card authorizations for a faster payment process.
MasterCard: 20% Tip Tolerance for Card-not-present RestaurantsMasterCard: 20% Tip Tolerance Reinstated for Card-not-present Restaurants - This applies Card Not Present transactions only
Get Help: Toast Mobile Payment Failures
Where can I get a copy of my Toast Merchant Agreement?
Locate Your Merchant ID

Discounts & Voids

Discounts & Voids

Set Up a Keg Deposit on Your MenuLearn the ins and outs of collecting and returning deposits for beer kegs. It can all be done within your menu in Toast!
Discount Items and ChecksLearn how to apply discounts to single items or an entire check.
Apply Discounts for Certain Items at Certain TimesDiscounts can be set up to apply to select items at certain times. These discounts can be applied by any server or by managers only.
Get Started With DiscountsLearn how you can configure discounts on items and checks based on percentages or amounts. 
Set Up a Discount Code for Online OrdersLearn how to set up a discount or promo code that can be used to apply discounts to online orders.
Create a Combo DiscountLearn how combo discounts allow guests to purchase items or groups of items at a specific discounted price.
Create a BOGO (Buy One Get One) DiscountA BOGO discount refers to a discount where you buy one (or multiple) items, and then you get an additional one at a specific discount or pri
Cash Discounting OverviewLearn more about Toast's stance on cash discount and brand compliance requirements, and more.
Use Single-Use Promotion CodesSingle Use Promotion codes are a great way to market to guests both new and existing. Learn how to create these codes in this article. 
Create a Fixed DiscountFixed discounts deduct a specific dollar amount or percentage from an item or a check. 
Set Up Special Discounts for a Specific Time Frame
Get Help With Discounts Not Appearing on POSTroubleshoot new discounts that aren't appearing on your Toast POS device.
Create an Open DiscountLearn how to create open discounts, which allow users to deduct any dollar amount or percentage from an item or a check.
Void Items, Payments, and ChecksLearn how to void items, payments, and checks.
Get Help With Error: Error Processing Void Reversal
Add Void Reasons
Identify Voided Payments and Items for Reopened Checks
Verify a Voided Gift Card Payment
Can I reopen a voided check?
Void Toast Gift Card Payments on Online OrdersLearn how to void an online order that was paid with a gift card on your POS device or in Toast Web.
Void Payments on Online OrdersCredit card or cash payments taken for online orders can be voided from a Toast POS device or using Toast Web.
Troubleshoot Discount Availability
Complete A Void Reversal
No-Show Discount
Is there a way to get a notification whenever there is a void?
Redeem Promo Codes

Payment Methods

Payment Methods

Import Customer Information for Toast InvoicingIn the article, learn how to import customer information into Toast in order to create and send invoices to your guests.
Take Card Payments (Canada, Ireland, and the U.K.)Learn how to take card payments on your Toast POS in Canada, Ireland, and the U.K.
Send an Invoice for Event DepositsYou may charge your guests for event deposits through an invoice and remove the deposit amount from the final check with other payment optio
Don't Wait to Pay OverviewDon’t Wait to Pay, where guests can connect to and pay the check via the Local by Toast app without the need for a receipt QR code. 
Split Payments With Toast Mobile Order & Pay®With split payments for Toast Mobile Order & Pay®, your guests can choose to pay for the items they ordered or for the check balance. Learn
Use Text to PayEasily accept payments off-premises for smooth transactions for both you and your guests. 
Pay with Google Pay (GPay)
Can I accept cryptocurrency as payment?
Apply a Check Payment With Toast Invoicing
Get Help With Error: You Have X Amount Remaining on Card
Get Started With House AccountsIn this article, learn how to create and manage house accounts.
Get Help With EBT Payments
Send Deposit Requests With Toast InvoicingLearn how you can create and use deposits for guests with Toast Invoicing.
Reporting for Toast InvoicingIn this article, learn how customer invoice data appears in reporting, specifically the Sales Summary report. 
Staff Training Guide: Toast Mobile Order & Pay®Get your staff up to speed on how to position tabs, preauthorized tabs, and group ordering for guests using Toast Mobile Order & Pay®.
Accept Apple Pay, Google Pay, or Samsung Pay With Toast
Accept EBT Payments With ToastLearn how to set up EBT as a payment option for items sold with Toast Retail. 
Accept Event Deposits With Toast POSCreate a new payment option for accepting event deposits or other advanced registration deposits from third-party partners, and learn how to
Take Invoice or Deposit Payment by Phone or in Person
Service Charges OverviewLearn how to apply a service charge to all forms of payment.
Set Up Your Restaurant as Credit Card Only
Get Started With Toast PayToast Pay ​​is an updated mobile payment product that provides a fast and easy checkout experience by allowing guests to pay with their phon
Remove QR Code From Receipts
Can I offer cash back to guests who pay with debit?
Manage Customer (Guest) CreditsToast allows you to apply credits to customer accounts that can be redeemed by your guest when paying for their check.
Toast Cash, Promo Codes, and Payment OptionsIn this article, learn about promo codes and Toast Cash that can be used at any and all Toast restaurants.
Set Up Other Payment OptionsLearn how to set up alternative payment options (besides cash and credit) such as Open Table, paper check, or paper gift certificates to be
Toast Mobile Order & Pay® OverviewLearn about Toast Mobile Order & Pay® and get access to resources and articles.
Set Up Tabs & Pre-Authorization for Toast Mobile Order & Pay®Give your guests a fast, easy, and contactless way to start a tab and order rounds without leaving their seats or flagging down a server.
Configure Payment OptionsLearn how to configure various payment methods on your Toast POS, including mobile payments, cash, credit, and gift card / loyalty.
How do we process a guest’s check payment?
Set Up Physical Gift Certificates
House Accounts Created in Test Mode
Take Payments on the POSLearn how to take payments on your POS, including cash, credit cards, prepaid credit cards, gift cards, and other payment options.
Turn Off EMV Payments
Identify Checks Paid by Credit Card
Am I charged a processing fee for both debit and credit?
Multiple Users Scanning Same OPT QR Code
What do I do when a card pre-authorization is declined?
Move a Check Closed to the Wrong House Account

Tips & Service Charges

Tips & Service Charges

Manage Cash Tips in Shift ReviewManage how your tipped employees declare cash tips during shift review. This article covers marking jobs as tipped, configuring and requirin
Customize Service Charges and Mandatory GratuityLearn how to add a service charge to a guest's check for things like large party gratuities, event fees, special menu upsell charges, and mo
Get Started With Service Charges and Mandatory GratuityLearn about the relationship between service charges, mandatory gratuity, and tips and how each cost is configured and reported on in Toast
How Toast Handles and Distributes TipsThis article lays out general guidelines for Toast's interaction with tips, gratuities, service charges, and more.
Can I set up different suggested tips for online orders and dine-in digital receipts?
Review Employee Tips From Last Week
Suggested Tips Sync Issue After Edit
Archive a Service Charge
Disable Tips at Your RestaurantIf your restaurant doesn't tip out your staff and you would like to disable tips across all channels, check out the steps in this article.
Set Up and Apply Auto-GratuityLearn how you can add included gratuity or auto-gratuity to checks and tables as well as assign it to different service areas.
Edit Cash Declared Tips on Closed Shifts
Declare Cash Tips OverviewLearn how to set up and use the declare cash tips feature on the POS.
Set Up Tip OptionsLearn how to set up and troubleshoot tipping options.
Calculate Tip Before or After Taxes
Manager Approval for Large Tips
Difference Between Service Charges and TipsLearn the difference the IRS designates between service charges and tips and then see some Toast Payroll specific reports that can help you
Pool Tips for Delivery OrdersLearn how to pool tips for completed delivery orders in Toast.
Optimize Tip WithholdingTip withholding allows a restaurant manager to reclaim a percentage of employee credit card tips/gratuities to cover the cost of credit card
Service Charge or Gratuity is Being Added to Every Check
Employee Forgot to Declare Their Cash TipsLearn how to easily correct an employee's declared tips if they forgot to enter them before clocking out and closing their shift. This artic
Tip Adjustments with FreedomPay
Display Suggested Tip Amounts on ReceiptsFor printed and digital receipts, you can configure suggested tip amounts to display on your receipts for guests to easily calculate tips.

Toast Mobile Order & Pay

Toast Mobile Order & Pay

Outages and Disruptions: Toast Mobile Order & Pay®
Toast Mobile Order & Pay® Group Ordering: OverviewLearn how you can configure your group ordering settings for Toast Mobile Order and Pay®.
Mobile Dining Solutions for QSRs and MoreIn this article, learn some new and unconventional ways customers have been using mobile dining solutions in addition to the benefits they h
Enable Toast Mobile Order & Pay®
Guest Experience for Toast Mobile Order & Pay®All you need to know about the Toast Mobile Order & Pay™️ user experience from the guest's perspective.
Toast Mobile Payments & Digital Menus FAQGet answers to frequently asked questions about Toast mobile payments and digital menus. 
Use Click to Pay With Toast Mobile Order & Pay®Click to Pay is a digital checkout solution that allows consumers to store their payment information in a Click to Pay account for faster ch
Toast Mobile Order & Pay® Text FulfillmentToast Mobile Order & Pay® text fulfillment allows restaurants to text their guests' personalized messages from the KDS upon order fulfillmen
Get Started With Mobile Payments and Digital MenusLearn how to enable, configure, and get the most out of mobile payments and digital menus.
Get Started With Toast Mobile Order & Pay®All you need to know to set up Toast Mobile Order & Pay®, the contactless ordering and payment experience in your restaurant.
Toggle Payments On/Off for Toast Mobile Order & Pay®
Can I use Toast Mobile Order & Pay® without tables?
Get Help With Guest Menu Errors on Toast Mobile Order & Pay®
Assign a Toast Mobile & Pay® Order to a Server

Transactions & Checks

Transactions & Checks

Transfer Items, Checks, and PaymentsLearn how to transfer an item to another table, transfer a check to another employee, combine two checks, and move a payment to another chec
Manage Offline Payments (Canada, Ireland, & the UK)This article will help customers in Canada, Ireland, and the UK identify offline payments.
Handle and Review Guest Chargebacks in Toast WebIn this article, learn how to submit a chargeback dispute directly in Toast Web.
Split Checks on the POSLearn how to split checks using different forms of payment, split payment evenly, and split checks by item.
Get Help With Checks That Will Not Close on POSTroubleshoot open checks that won't close on Toast POS, including remaining balance, negative balance, missing approval, auto-fire device is
Daily Sales Processing Limit
Find ChecksLearn how to find checks on the POS and in Toast Web, as well as how to edit closed checks.
Turn Off Incremental Authorization
Get Help With Duplicate Pending Transactions on Guest Accounts
Find Checks by Server's Name and Role on the POS
Sales Tax-Exempt Order: Can I enter an alphanumeric TIN?
Remove American Express (AMEX) Branding from Guest-Facing Display
Adjust Credit Card Payment on Open Check From Yesterday
Combine Checks
Close a Paid Online Order Check
Get Help: Duplicate Charges on Guest Credit Card
Customize Receipts: Advanced ConfigurationYou can customize your itemized receipts, configure tip lines, change how modifiers appear, and more. 
Reprint and Resend ReceiptsLearn more about printing open and closed check receipts from your Payment Terminal.
Understand Missing Check Numbers
How do I clear closed checks from the Payment Terminal?
Configure Your ReceiptsLearn how to set up or change your printed receipts.
Remove a Discount or Comp from a CheckLearn how to remove a discount or comp from an open check or a closed check.
Customize Guest Details on ReceiptsYou may set the amount of guest details that print on takeout and delivery receipts. Discover the options you have on this page.
Customize Your Receipts
Configure Digital ReceiptsCustomize the settings of digital receipts, including enabling custom tip recommendations and signatures on your Toast POS. and adding custo
Print Check Prior to Payment
Payment Timing for Future/Scheduled Toast Orders
View Payment Details for a Check
Get Help With Red Check Notifications on POS
Reopen a Check That Was Closed as Cash in Error
Update How Tax Rates Display on Receipts
Void Unpaid Check From Before Today
Split Checks: Ensure Items Are Not Moved Onto Paid/Closed Checks