Question
My guest lost or damaged a gift card, and I need to transfer the money to a new gift card - what do I do?
How do I transfer the balance from a lost or damaged gift card to a new one?
Answer
Look up the gift card in Toast Web on the Gift Card Balances report to confirm the balance amount. See Gift Card Reports Overview for more info.
See the instructions in this article to transfer the balance to a new card: Transfer a Gift Card Balance.