Marketing
Marketing
By Agent1 author206 articles
- Get Help With Toast Reviews AgentTroubleshoot guests not seeing the Google review option and Google reviews not appearing on your Public reviews page.
- Toast Reviews Agent FAQAnswers about Google review collection, AI-drafted responses, Toast IQ Grow access, and managing Google reviews across locations.
- Toast Reviews Agent Overview Learn what Reviews Agent does, what you need to use it, and how to read and respond to your Google reviews in Toast Web.
- Create a Welcome Offer With Toast OffersLearn how to create a Welcome Offer in Toast Offers — a discount available only to first-time online ordering guests.
- Get Started With Subscription PlansLearn how to set up subscription plans for recurring offerings like a mug club, wine club, or seasonal access pass.
- Toast Spring 2026 Release: Everything You Need to KnowDrive growth, improve operations, and simplify your finances with our latest release.
- Enable and Manage Guest FeedbackHow do I configure, use, and manage guest feedback with the new Guest Feedback functionality?
- Get Started With the Offers DashboardWith Toast’s Offers Dashboard, create, track & manage, and share offers with your guests.
- Get Started With Toast AdvertisingLearn how to run ads on channels such as Google, Facebook and Instagram with Toast Advertising.
- Toast Advertising FAQLearn more about Toast Advertising with these frequently asked questions.
- Guest Data Overview
- Outages and Disruptions: SMS Messaging
- Outages and Disruptions: Toast Loyalty and Gift Cards
- Get Started With Brand HubCreate a distinct brand identity for your location or location group with Brand Hub.
- Incorrect Address Listed On Toast Website but Correct for Online Ordering
- Toast's Marketing Success Managers
- Guest Insights OverviewSee key guest trends like repeat visits, average check size, and retention rate—all in one place with Guest Insights.
- Create Marketing Materials for Your Restaurant
- Optimize Your Gift Cards & Rewards Program With Special FeaturesReach out to Customer Care to have the following gift card and loyalty features enabled (or disabled).
- Enable or Disable Guest Feedback on Digital Receipts
- Get Started With Gift Card and Loyalty Partner IntegrationsLearn how to request gift card and loyalty partner integrations or disable current gift card or loyalty partner integrations in use.
- Get Help with Gift Card Error: Cart Total Cannot Exceed $500
- Toast Marketing and Management Groups
- Get Help with Gift Card Error: Issue Processing Your Purchase
- Get Help with Gift Card Error: Prohibited Language
- Get Help With Gift Card Error: Error Loading Card Data
- Get Help With Gift Card Error: Could Not Be Verified
- Get Help With Gift Card Error: Service Unavailable
- Toast Generative AI Tools: Responsible Usage for CustomersLearn best practices and guidelines for generative artificial intelligence.
- Get Help With Permissions Error: View-Only Permissions
- Toast IQ Grow OverviewOverview of Toast IQ Grow, including Marketing Success Manager support, tools, campaigns, and Marketing Agent features to drive guest growth
Gift Cards
Gift Cards
- Find Gift Card Balance Using the Imported Gift Card Number
- Get Help with Gift Card Error: Gift Card Cannot Be Found
- Get Help with Gift Card Error: Gift Cards Not Set Up
- Get Help with Gift Card Error: This Is A Live Card
- Get Help with Gift Card Error: Inactivated Card
- Discount A Gift Card
- Get Started With Toast Gift CardsLearn how to successfully set up your Toast Gift Card module and start selling gift cards.
- Gift Cards for Australia, Canada, Ireland, and the UKLearn how to complete transactions for physical and eGift cards for Australia, Canada, Ireland, and the UK.
- Manage Toast Gift Card SalesSell a physical gift card from your POS or an eGift Card from a direct link or Toast Online Ordering page.
- Redeem a Toast Gift Card for Online Orders & Toast LocalLearn how a Toast gift card or e-gift card can be redeemed when ordering online and on Toast Local.
- Troubleshoot "Card not valid at this restaurant" Gift Card Error
- Gift Card Liability Without the Toast Gift Card ModuleLearn how to manage gift card liability when your Toast Gift Card module is deactivated.
- Physical Gift Card CompatibilityToast hardware can support swiping some -- but not all -- physical gift cards. Learn which gift cards are supported with Toast.
- Adjust Your Toast Gift Card Purchase Limit
- Sell Toast Gift Cards Over $500
- Gift Card FAQFind answers to frequently asked questions about Toast Gift Cards.
- Check or Adjust a Gift Card BalanceLearn how to check or adjust the balance of a guest's existing gift/reward card.
- Get Help With Third-Party Gift Card Transaction Errors
- Use Toast Gift Cards at Multiple LocationsLearn how to share gift cards among multiple locations.
- Set up Tipping for Gift Cards
- Adjust or Refund Gift Card Balance
- Cash Out a Gift Card's Remaining BalanceGift Card Cash Out is a feature that allows gift cards to be properly cashed out issuing the balance in cash to a guest when the balance fal
- Transfer a Gift Card Balance
- Load Gift Cards in Bulk
- Reactivate a Deactivated Gift Card
- How can I add money to a gift card for a giveaway?
- Adjust Your Settings to Print Gift Card Activation Receipts
- Loyalty Points on Gift Card Purchases
- How do I process a complimentary gift card?
- Troubleshoot Apple Wallet for Toast Gift Cards
- Move Funds From Lost Gift Card to New Gift Card
- Get Help with Gift Card Error: Decrypting Cards Not Allowed
- I'm Having Trouble Selling A Gift Card. What Should I Do?
- Troubleshoot Gift Cards With No Balance
- Email Marketing FAQGet answers to frequently asked questions about Toast's Email Marketing.
Email & SMS
Email & SMS
Loyalty
Loyalty
- Toast Loyalty Best Practices for Full Service RestaurantsThis article will cover the best practices, tips, and tricks for using Toast Loyalty for full-service restaurants.
- Loyalty Insights Dashboard OverviewLearn how to leverage the Loyalty Insights Dashboard in Toast Web to help help otpimize the performance of your Toast Loyalty program.
- Get Help with Loyalty Error: No Permission to Edit Rewards
- Toast Loyalty Usage With a Guest-Facing DisplayLearn how to sign up for a loyalty program, and check in to a loyalty account, on the guest-facing display (GFD).
- Import Guest Loyalty InformationYou can transfer your existing loyalty program's data and point balances into Toast, so your guests can continue to redeem their rewards.
- Toast Loyalty and ChowNow Integration Functionality
- Link a Credit Card or Debit Card To a Loyalty AccountLearn how a guest can link a credit or debit card to their loyalty account and earn or redeem points with a quick swipe.
- Loyalty Lookup and Redemption WorkflowsThere is a new workflow for the loyalty program that allows you to adjust how your staff looks up guest rewards accounts.
- Toast Loyalty Product AvailabilityCheck out this article and learn where and how your guests can enroll, earn, and redeem their loyalty points for your program.
- Enroll Guests in Toast LoyaltyLearn how your guests can sign up for your Toast Loyalty program.
- Toast Loyalty FAQCommon questions and answers about Toast Loyalty — enrollment, earning and redeeming points, managing your program, and resolving issues.
- Get Started With Toast LoyaltyToast Loyalty allows you to build brand awareness and incentivize guests for their patronage. This article will show you how to set up your
- Toast’s Virginia Consumer Data Protection Act Compliance EffortsIn certain instances, Toast will be able to assist customers with various aspects of their Virginia Consumer Data Protection Act (VCDPA) com
- How do I turn Loyalty off?
- Can I create a QR code for Toast Loyalty sign-up?
- Missing Toast Loyalty Account
- How do I look up my customer's Toast Loyalty rewards balance?
- Sign In/Redeem Rewards With a Guest-Facing Display (Loyalty API)
Marketing Reports
Marketing Reports
- Marketing Reports OverviewToast's Marketing reporting can help you review all valid rewards accounts and transaction details.
- Marketing Driven Sales Dashboard OverviewThe Marketing Driven Sales Dashboard unifies marketing performance and Toast demand tools into a single view, showing how each effort drives