When my guest places an online order, the charge description on their bank statement shows my business's old name instead of our newer one. How can I get this updated?

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The name on your guests' card statements comes from the business information Toast has on file (your DBA, or Doing Business As, name). You can't change this yourself in Toast Web. To update it, start a chat with Customer Care. Customer Care confirms your current DBA name and requests the update, which typically takes effect by the next day.

If our records are already correct but some guests still see the old name, this is most often specific to Apple Pay transactions or direct American Express transactions, where the card network itself may be pulling outdated business information rather than using what Toast has on file. In that case, the guest may need to contact Apple Pay or American Express directly, rather than their card-issuing bank generally.