Natural disasters (hurricane, flood, fire, etc.) can be devastating in the hospitality industry. Whether your business is directly impacted by damage or is operating in an impacted community, nothing feels normal. Toast is in your corner during these challenging times.
Here are some recommendations for managing your Toast account in the wake of a natural disaster. We also recommend reaching out directly to Customer Support via chat or phone so that we might best serve you during this challenging time.
No Power/Internet (Operate in Offline Mode)
Toast is equipped to operate in limited capacity without an internet connection. In the event your business is operational but without power or Wi-Fi, here’s how to use Toast during a local network outage.
Alternatively, you may be able to connect your Toast devices to a personal hotspot and process orders. A personal hotspot will enable you to take and process orders, but note that you will not be able to print receipts or kitchen tickets. Here’s how to use Toast devices on a hotspot.
Manage Your Toast Subscription During Recovery
If you’re temporarily unable to operate, please reach out to Customer Support to discuss options with our team.
Raise Money to Support Your Community
Toast Fundraising enables you to ask guests to round up to a whole number on a check or contribute a flat donation to an eligible charitable cause. Fundraising campaigns can be displayed on Online Ordering, Local by Toast app, Guest-facing display, and digital receipts. In the wake of a disaster, you can set up Toast Fundraising to start collecting donations for your community. Check out Get Started with the Toast Fundraising Product to learn how. Note that Toast Fundraising is not available in California or outside of the United States.
How Is Toast Contributing to Relief Efforts?
Toast.org partners with World Central Kitchen, and supports a number of organizations that provide crisis support to restaurant operators and workers such as Giving Kitchen. You can learn more about Toast.org, their mission and the organizations they work with on their website. Toast also matches Toast employee donations to eligible organizations up to $1000 per person.
Manage Repayment on a Toast Capital Loan
Please reach out directly to the Toast Capital Loan Operations Team at 617-209-3198 or capital@toasttab.com.