The Cash and Loss Management reports in Toast Web are auditing reports — also called exception reports — that break out voids, discounts, refunds, no-sale events, unpaid orders, tax-exempt orders, offline payments, and end-of-day activity for a date range you choose. Use these reports to investigate the activity behind a Sales Summary line, find who authorized a transaction, or pull a list of exception events for an accountant.

The Cash and Loss Management reports give you a per-event view of activity that the Sales Summary report only shows as a roll-up. Each report covers a specific exception type — a voided check, a removed item, a discount, a refund, a no-sale drawer pop, an unpaid order, a tax-exempt order, a rejected offline payment, or an end-of-day event log.

Every report in this group accepts the same date range, location, and column filters as the Sales Summary and Labor Summary, so you can scope the data to a single day, a single location, or a custom range.

These reports are used most often to:

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Applies to: Toast Web

Permissions needed:

For full permission definitions, see Access Permissions Reference.

What you'll accomplish: You will know which Cash and Loss Management report to open for a given exception type, and you will know how those reports relate to the totals you see on the Sales Summary.

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In Toast Web, navigate to Reports. Using the reports navigation on the left-hand side of the screen, select Cash and loss management to open the drop-down and choose the report you'd like to view.

Once you've opened one of these reports, you can move between reports by selecting the tabs at the top. To export data into a spreadsheet, select the download icon (down arrow) in the top-right corner of the page or section, next to the Show / hide columns button.

For the Cash Activity Audit, Cash Drawer Overview, or Drawer History reports — which are in the same menu but cover cash drawer activity rather than loss-management exceptions — see Cash Reports Overview

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Each subsection below describes one report in the Cash and Loss Management menu, including the columns and breakdowns you can expect.

The Voided Orders report shows each void on a check that was sent to the kitchen, broken down by reason, server, and approver. Columns include Void Reason, Void Order Count, Void Item Count, and Void Percent (the amount of voids against net sales).

Scroll down to see voids broken into:

Note: Cash is voided from the device it was taken on. If a server has cash in hand on a handheld and a manager voids it on a bar terminal with a cash drawer, Toast will operate as if the cash was pulled from the drawer, not from the server's cash in hand. The best practice is to void the payment on the device that took the payment.

To learn how to perform a void (not just review one), see Void Items, Payments, and Checks

The Removed Items report shows items that were added to an order in Quick Order or Table Service mode but removed before the order was fired to the kitchen. (Items fire when Send, Stay, or Pay is selected.) Common reasons: a guest changed their mind during ordering, or an employee selected the wrong menu item.

Removed items are sorted into two charts: Removal by Server and All Removed Items.

To enable the Removed Items report, follow these steps:

Expected outcome: Removed item activity now populates the Removed Items report.

The Discounts report contains a Discount Summary — a breakdown of every discount applied during the selected date range. You can also view discounts sorted by:

Note: For Toast Loyalty customers, redemption of cash rewards appears as "Cash Reward." This was formerly labeled "Reward Dollars" until March 30th, 2026. Item reward redemptions appear using the configured reward name in Loyalty Settings.

For discount setup and reason configuration, see Get Started with Discounts.

A "no sale" occurs when a cash drawer is opened by selecting the No Sale button. No payment takes place. The No Sale report contains every no-sale transaction, compiled from the Cash Activity Audit report.

Note: Toast does not track when a cash drawer is opened using a key.

View no-sale transactions by:

The Unpaid Orders report shows any check that has a balance due — positive or negative — over the selected date range. As checks are updated with payments or discounts to close the balance, this report updates to match.

It is usually best to have no orders on this report, except for checks that are intentionally open to accommodate guests still on the floor.

To close unpaid checks, see the Close Out Day section of Close Out Day, Z Report, and Auto-Capture Overview.

Note: An open check that is left open for several days may move into Unpaid Orders automatically as part of the end-of-day process. To see how unpaid orders interact with the Sales Summary, see How These Reports Relate to the Sales Summary below.

The Refunds report shows every refund within the selected date range. You can review:

Select a refund to open the Order Details for more insight.

For how refunds appear in the Sales Summary, Cash Drawer reports, and accounting reports — and for the five general ledger (GL) entities that refunds map to — see View Refunds in Toast Reporting.

Voided payments are transactions that were initially authorized and then canceled. The Voided Payments report shows the payment details for every voided payment within the selected date range.

Select a line entry to bring up Payment Details. Select the hyperlinked Order # to bring up the Order Details.

To forward a receipt of a voided payment, select the Receipt drop-down menu — useful when a guest asks for confirmation that their payment was voided.

Note: A voided credit card payment may still appear as a pending charge on the guest's bank statement for several business days. This is a bank authorization hold, not an active Toast charge — see Frequently Asked Questions below.

The Tax Exempt report shows every order entered as tax-exempt during the selected date range. Select an order to display the Order Details.

To learn how to mark an order tax-exempt at the point of sale, see Tax Exempt Orders.

Note: The Tax Exempt report and the Non Taxable Sales line on the Sales Summary are different. Non Taxable Sales can include both tax-exempt orders and non-taxed menu items. See How These Reports Relate to the Sales Summary below.

The Offline Payments report shows any payments that were rejected while a device was in offline mode or while the credit card processor was unreachable.

The report has two parts:

The End of Day report is an event log of every order and cash drawer transaction within the selected date range. It can be extensive, so it is best viewed in the smallest possible time window — typically one day.

At the top of the report, a drop-down menu lets you select All Receipts or Cash Only. Cash Only also shows no-sale and pay-out transactions.

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The Cash and Loss Management reports are the line-item detail behind the summary numbers on the Sales Summary report. When the totals appear to differ, a few common reasons explain the gap:

If your totals still do not reconcile after checking these, contact Customer Care with the date range, the two totals you are comparing, and a screenshot of each report.

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To view every discount applied during a period, open the Discounts report in Toast Web at Reports > Cash and loss management > Discounts and set the date range to the period you want. The Discount Summary section lists every discount; the All Discounted Orders breakdown gives you a row per order.

If you only see discounts under specific reasons or servers, scroll to the corresponding breakdown section in the same report.

Also asked as:

Yes. In the Tax Exempt report, select the order row to open the Order Details. The Order Details page shows the approver and the timestamp for the tax-exempt action.

The same drill-down applies to voids and comps — open the row in the Voided Orders, Removed Items, or Discounts report to see who authorized the action.

Open checks that remain unpaid past your end-of-day cutoff are surfaced in the Unpaid Orders report so you can close them out. The check is not deleted — it is reported as an exception until a payment or void closes the balance.

To close it, open the check from your Closed Checks or the Unpaid Orders report and apply payment or void it. For the full close-out workflow, see Close Out Day, Z Report, and Auto-Capture Overview.

The Sales Summary Unpaid Orders total reflects the state of unpaid checks as of the last Sales Summary refresh. The detail view in the Unpaid Orders report reflects the current state, which can change if a check was paid, voided, or added in the interim.

If the totals do not match after a refresh, contact Customer Care with the date range and a screenshot of each total.

The Tax Exempt report supports a custom date range and location filter within the last 15 months. For exports that span multiple years — for example, a multi-year tax-exempt sales pull for an audit — contact Customer Care to request an emailed export.

Also asked as:

A voided credit card payment may still appear as pending on the guest's bank statement because of an authorization hold from their bank. These typically resolve within a few business days but can take up to one to two weeks for the bank to release the funds back to the customer. If the hold has not cleared in that window, instruct the guest to contact their bank.

Receipt printing on void is a Toast POS configuration — not a Cash and Loss Management report setting. For receipt printing on void, see Void Items, Payments, and Checks or contact Customer Care if your printer is not producing a void slip.

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