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Enable Server Order Firing

Written by Agent Support Bot

Question

  • How can servers control meal pacing with server item firing?

  • Can servers control when items on a ticket are sent to the kitchen?

  • Is it possible to allow servers to individually hold items on a ticket before sending them to the kitchen?


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Answer

Server item firing gives servers full control over meal pacing on the POS. Follow the steps below to enable this feature:

  1. In Toast Web, navigate to Front of house > Order screen setup.

  2. Locate the Individually Hold and Send Items setting, and toggle it to the On position.

  3. If your restaurant primarily uses Quick Order mode, make sure to enable the Hold, Stay, and Send buttons on the Front of house page under the Quick order header. Note that these buttons will already be automatically enabled in Table Service mode.

For more information, see Use Server Item Firing at Your Restaurant.

Do not enable this setting if course pacing is turned on.
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Course pacing settings will override the behavior of the Individually Hold and Send Items settings. If you’d like to set up course pacing instead, make sure to disable the Individually Hold and Send Items settings. It is possible to give servers control over course pacing by configuring the Course Firing option to Server fires courses individually.
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Learn more in this Support Center article, Manage Course Firing Options.

Related Articles
Configure Automated and Expediter Course Firing
Configure Item Fire by Prep Time
Manage Course Firing Options
Why do I have multiple tickets for the same order on my KDS? 
Use Server Item Firing at Your Restaurant
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