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Order Management

Order Management

1 author84 articles
Use Multi-Item Selection ModeMulti-item selection mode allows you to edit, void, repeat, fire, or discount multiple items.
Kitchen Operations Reporting OverviewIf you have the Kitchen Display System, you can run reports on the amount of time it takes to fulfill orders, which prep stations take the m
Configure Ticket Routing and Filter Tickets on Your KDS DeviceLearn how to configure separate prep stations for dining options and/or course types.
Reassign Dining Options to Past Orders
Remove Table Number From Kitchen Tickets
Toast Mobile Order & Pay®: Unable to Join Group Order
Toast Guest Text Notification OverviewLearn what features automatically trigger text (SMS) messages to guests.
Troubleshoot In-House OrdersLearn some common troubleshooting steps to manage in-house orders on your POS.
Assigned Pre-modifier Name Not Showing When Deselected
Toast Mobile Order & Pay®: Server-Started OrdersLearn how servers can start orders for tables using Toast Mobile Order & Pay® when both Tabs and Group Ordering are enabled on Toast Web. 
Total Guest Counts
Start and Send an Order on the POSToast is designed to make taking orders as easy as possible. Learn how to add items to an order and send it to be prepared.
Check Statuses and Filter Checks on POSLearn about open, paid, and closed check statuses. This article will also cover check filters that can result in checks not showing up.
Use Total Item Quantity CountLearn how to use the Total Item Quantity count on your Quick Order screen.
Toast Mobile Order and Pay® Restaurant Rollout PlanCheck out our suggestions for rolling out Toast Mobile Order and Pay® in your restaurant incrementally and measuring its impact in reporting
Get Started With the SoundHound IntegrationLearn how to setup the SoundHound integration with Toast.
Use Server Item Firing at Your RestaurantGive your servers control over meal pacing with server item firing. In this article, learn how to set it up and use this feature on the POS.
Start a TabLearn how to start a tab, remove a tab from a guest's check, and require a tab name for orders. 
Manage Orders With Toast POSIn this article, learn how to navigate order screens on your POS experience to help you and your staff efficiently create, send, and manage
Toast POS: FAQ and TroubleshootingCheck out some frequently asked questions and recommended solutions/troubleshooting steps for using Toast's POS experience.
Schedule Different Prep Times for Different Days of the Week
Can I open a tab and submit orders on the Toast Now app?
Disable POS Order Screen’s Special Request Price Entry Field
Get Started With Food Waste ReductionLearn about the Food Waste Education Hub and how to use the Food Waste Tracker on your POS. 
Configure Automated and Expediter Course FiringLearn how to give control back to the kitchen when preparing food in your restaurant. With both Automated Course Firing and Expediter Course
Get Help With KDS TicketsTroubleshoot KDS tickets that aren't appearing — including in-house, dining option, item-level, and online or third-party order issues.
Manage Checks in Bulk on the POSLearn about the required permissions for bulk check management and how to perform bulk actions on the POS. 
Display Payment Status on Kitchen Ticket
Use Menu Item Search on POSLearn how menu item search can cut down on the time it takes to place orders and train new staff members.
Use the Send, Stay and Hold Buttons on Your POSToast is designed for seamless order placement. Learn how to do this with the different functionalities of the Send, Stay, and Hold buttons.
Get Started With Kitchen ConfigurationLearn how to configure kitchen tickets, prep stations, printers, and expediters.
Manage Course Firing OptionsLearn how to enable and configure course firing options for your restaurant.

Order Fulfillment

Order Fulfillment

Get Help With Orders HubExplore our Orders Hub FAQs to find the information you need.
Change the Date on a Future Order
Enable Server Order Firing
Color-Code Additional Modifiers on Printed Kitchen Tickets
Enable Notifications for Kitchen Display System (KDS) Orders
Orders Hub: Status BreakdownLearn about the different ticket statuses in the Orders Hub and what they mean. This article provides details for each status so you know wh
Configure Item-Level Kitchen TicketsLearn how to use item-level kitchen tickets to customize settings for printed tickets and kitchen display screens, giving you greater flexib
Runner Fulfillment On Your Kitchen Display Screen
How do I change the date of a scheduled order?
Show Item Sent Time on Device
Where in Toast Now can I see average fulfillment time?
Can I prevent employees from removing items from tickets?
Item and Order Fulfillment on KDSLearn how to manage order fulfillment and enable double-tap and fulfillment timer settings on your KDS device.
Rush an Order on KDSIf an order need to be "on the fly", the rush feature on KDS allows the expediter to move a ticket to the far left and signal to that this…
Transfer a Check to Another Server
Manage Bar Orders With Non-Printing Prep Stations
Edit Existing Orders on the POSLearn how to edit a check's dining option, modify the guest count, and update/edit another user's check.
Set Up an ExpediterFollow this step-by-step guide on how to set up an expeditor on your printers or on one of your Kitchen Display System (KDS) screens.
Optimize Your Order Screen With Additional Ordering ToolsEnable additional ordering tools on your order screen to easily assign seat numbers, dining options, courses, splits and special requests.
Get Help With Scheduled OrdersGet solutions to common issues related to future orders such as checks not closing and checks not auto-firing to the kitchen.
Remove the Share Section From Orders on POS
Manage Order with GoogleLearn how to use the Order with Google free integration included with Toast Online Ordering that allows guests to order directly through you

Item Routing & Prep Stations

Item Routing & Prep Stations

Check and Manage Auto-Fire Devices in Your Restaurant
Assign Sort Order to Menu Items for Prioritized Printing
Enable Preview Tickets on KDS Device
Add Details to Kitchen TicketsLearn how to add due time, ticket count, and payment status to your printed kitchen tickets.
Include Items From Multiple Prep Stations on a Kitchen Ticket
Assign Courses in the Menu Builder
Assign Prep Stations in the Menu Builder
Use Assembly Lines With KDSLearn how to configure sequential prep stations on your kitchen display screen. 
Configure Toast Mobile Order & Pay® Printer RoutingLearn how to direct kitchen tickets to different printers based on where a guest places an order in the restaurant.
Configure Kitchen Ticket Print Time
Manage Item Sorting Priority for Kitchen TicketsIf you need your items to appear in a certain order at your prep stations, such as by seat or priority, follow the steps here.
Configure Item Fire by Prep TimeLearn how to configure items that take different amounts of time to cook to be finished in the kitchen at the same time.
Configure Independent Prep Station FulfillmentLearn how items mapped to multiple prep stations can fulfill their tickets independently, without bumping the other prep station’s ticket.
Set Up Order Auto-FiringLearn how to configure orders so they automatically fire to the kitchen.
Set Up KDS Two-Level FulfillmentLearn how to enable two-level fulfillment for your KDS, so orders display on two different expediter screens (e.g. for the kitchen and for a
Disable Kitchen Tickets for Certain Items
Route Kitchen Tickets by ModifierLearn how to route your menu item modifiers to specific prep stations without the modifiers from other prep stations included.
Manage Prep Stations With Toast Multilocation ManagementLearn how to set up and manage prep stations for restaurants with MLM.
Configure and Assign Prep StationsLearn how to add prep stations, configure your printers to print the correct prep station's tickets, and assign menu items to the appropriat