Early Loyalty Check In on Your Guest-Facing Display
Your restaurant’s loyalty workflow can start at the beginning of a transaction. Starting the transaction with loyalty allows your guests to check in to their Toast loyalty account, or create a new account, and ensure they are earning their rewards. Guests can still check in or join your loyalty program at the end of a transaction if they did not at the beginning of their transaction. Guests can check in to their account using their phone number, email address, or with a credit card linked to their loyalty account.
To enable early loyalty check in on your guest-facing display:
Navigate toToast Web > Payments.
Select Checks & Receipt Setup.
Select Guest Display.
Select Loyalty.
Adjust the Early Check In toggle to turn early loyalty check in on or off.
Note: These procedures are specific to Toast loyalty programs and are not for loyalty programs not managed by Toast.
Join a Toast Loyalty Program
On the guest-facing display (GFD), enter the phone number or email address for the new loyalty account, and select Check in. If the phone number or email address has not been registered, a new account is created. Your loyalty sign-in method can be set to either use a phone number or email address. To configure your loyalty program sign in method in Toast Web, navigate to Marketing > Loyalty > Loyalty settings > Signup method. Phone number check-in is recommended due to its quicker input.
If your restaurant’s loyalty program offers a sign-up reward, the GFD’s screen shows the reward earned. If the restaurant’s loyalty program does not offer a sign up reward, the GFD's screen shows “Welcome to {restaurant name} Rewards”.
Check In to a Loyalty Account
Enter the phone number or email address associated with your loyalty account, and select Check in.
After your check-in, you are prompted to redeem any applicable rewards.
You can choose to redeem an award or save it for later, and the transaction continues as normal.
At the end of a transaction, you can redeem any applicable rewards you did not redeem at the beginning of the transaction.