If your Catering Online Ordering link is not working, review the link for any typos or errors when adding it to your website. If the link is correct, please contact Customer Care.

Revenue posts on the day of the event.

You can find reporting on discounts within the Discounts Report under Cash & Loss Management with a filter for Source > Invoice, Catering, Catering Online Ordering.

Tips are applied to the server selected on the order. They will post on the day of the event.

We’re working on it! This will eventually be available for all. You can opt in on the Catering Online Ordering settings page.

Yes, you can mark a catering order as tax-exempt. Before an order is paid, you can check the Mark Order as Tax Exempt box under the list of items on the order.

Note: It can not be marked tax-exempt, nor can you remove tax-exemption after the check is paid.

Yes, loyalty can be used with Catering Online Ordering.

Not yet, but we’ve heard this quite a bit. We may add this in the future.

Prep times are currently tied to normal online ordering prep times—this will change in the future.

There is no menu visibility setting. Menus are only set within Menu Management on the Catering Online Ordering page.

Yes. Catering Online Ordering is part of the Catering Online Ordering Pro package. Navigate to Toast Shop to learn more!

We offer only one delivery radius, but you can adjust it by navigating to Catering & events > Delivery setup > Delivery area. This will allow you to avoid waterways, highways, town lines, etc.

Yes, Catering Online Ordering can be used with Toast Delivery Services®. See the Enable Toast Delivery Services® for Third-Party Ordering Partners section in the Optimize Toast Catering & Events article.

Your catering delivery orders may be showing up as pick-up orders due to your inherited Takeout & delivery settings.

Your dine-in checks may be appearing on your Catering calendar because you have Dine-In selected from the drop-down menu.

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