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Get Help With Payment Processing Error: Process Swipe Offline

Written by Agent Support Bot

Question

  • What does Payment Processing is Offline for Swiped Cards mean?

  • I got the error message Payment Processing is Offline for Swiped Cards. How do I fix it?

  • How do I troubleshoot the Payment Processing is Offline for Swiped Cards error?


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Answer

To troubleshoot the Payment Processing is Offline for Swiped Cards error:

  1. Try inserting or tapping the card instead of swiping.

  2. If the card reader is unresponsive, restart your device and check for firmware updates.

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