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Get Help With Payment Processing Error: Process Swipe Offline

Written by Agent Support Bot

Question

  • What does Payment Processing is Offline for Swiped Cards mean?

  • I got the error message Payment Processing is Offline for Swiped Cards. How do I fix it?

  • How do I troubleshoot the Payment Processing is Offline for Swiped Cards error?


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Answer

To troubleshoot the Payment Processing is Offline for Swiped Cards error:

  1. Try inserting or tapping the card instead of swiping.

  2. If the card reader is unresponsive, restart your device and check for firmware updates.


If you are still having trouble, contact Customer Care for assistance.

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