Question
What does Card Swipe Error mean?
I got the error message Unable to Read Card. How do I fix it?
How do I troubleshoot an Input Error error message?
Answer
The Card Swipe Error, Unable to Read Card, and Input Error error messages typically indicate that your card reader is unable to read credit cards at this time.
To troubleshoot the Card Swipe, Unable to Read Card, and Input Error error messages:
Make sure the sensor is clear by running a swipe cleaning card through the reader. If you do not already have one, you can purchase a cleaning card (like this one) to help with day-to-day performance.
Run a test payment in the Card Reader Test App. For more information and detailed steps, see Get Help With Your Card Reader.
If your test payment fails, please contact Customer Care as you may need to replace the device or receive a card reader repair kit.