Question
I got the "Valid phone number must be provided" error code. What do I do?
I get 'Invalid phone number' when I try to verify my phone number.
Answer
This error appears when Toast can't accept the phone number you entered. You might see it when adding a phone number in Toast Web, verifying your phone number for one-time password (OTP) verification, or adding a phone number in MyToast.
Check the following:
The number is already verified on another Toast account. A phone number can only be verified on one Toast account at a time. If you used this number at a previous job or on another Toast login, contact Toast Customer Care to have it removed from the other account.
The number is a landline or VoIP number. Verification codes are sent by text message, so use a mobile number.
The number is formatted correctly. Enter a 10-digit phone number, area code included. You do not need to enter parentheses ( ) or dashes - symbols.
For more help, see Setting Up One-Time Password Verification.