Find any check on your Toast POS or in Toast Web by check number, server, customer info, credit card, tab name, or date — and pick the right method for where you are and what you're looking for.
Before You Begin
Applies to: Toast POS, Toast Web
Permissions needed:
3.23 Find Checks
What you'll accomplish: You will locate a specific check or set of checks so you can view its details, reprint a receipt, adjust a tip, or issue a refund.
Choose Your Method
Pick the path that matches where you are and what you know about the check.
What you're looking for | Where to go |
A check from earlier today, on a POS device | |
Any check on the POS — including for refunds, older checks, or advanced search | |
A check in Toast Web by check number, customer info, or credit card | |
A check from yesterday or any selected date | |
A check by the tab name a server entered | |
To edit, reopen, adjust a tip on, or move a closed check |
Find a Check on the POS
Use this method to find a check from your current shift directly on a POS device.
On the POS, select All Checks at the top of the screen.
Filter checks by Open, Paid, or Closed at the top of the screen.
To narrow the list further, select the magnifying glass to search by name, table number, check number, server name, or job role.
Select the check to open it.
Select Actions > Show Receipt to view the signature, if applicable and available.
Expected outcome: The check opens on the POS, where you can view details, reprint the receipt, or take other actions.
Note: If you don't see a check you expect to see, your filters may be hiding it. See Check Statuses and Filter Checks on POS for details on filters that can cause checks to disappear from the list.
Find a Check on the POS Through Manager Activities
Use this method on the POS to find any check — including older checks, checks across date ranges, or checks you intend to refund. This is the canonical entry point for issuing refunds on the POS.
On the POS, navigate to Manager Activities > Find Checks & Issue Refund.
Search for the check by Check Number or Advanced Search.
To narrow further, use Advanced Search to filter by Check Amount, Employee, or Date Range.
Select the check to view it.
Select Actions > Show Receipt to view the signature, if applicable and available.
Expected outcome: The check opens on the POS. From here, you can view it, reprint, or proceed to issue a refund.
Find a Check in Toast Web
Use this method to find a check from any computer through Toast Web.
In Toast Web, navigate to Payments > Transactions & Refunds > Find Checks & Issue Refund.
Search for the check by Check Number, ID, Customer Info, Credit Card, or Advanced Search.
Select the check to view it.
Select Actions > Show Receipt to view the signature, if applicable and available.
Expected outcome: The check opens in Toast Web, where you can view details, view the receipt, or issue a refund.
Find a Check by Date or Date Range
Use this method when you only know roughly when the check was opened — for example, "yesterday's check" or a check from a specific date.
On the POS
On the POS, navigate to Manager Activities > Find Checks & Issue Refund.
Search by Check Number, or select Advanced Search and enter the date or date range.
Expected outcome: Matching checks for the selected dates appear on the POS.
In Toast Web
In Toast Web, navigate to Payments > Transactions & Refunds > Find Checks & Issue Refund.
Select Advanced Search and enter the date or date range.
Select the check to view it.
Expected outcome: Matching checks for the selected dates appear in Toast Web.
Note: Checks older than 90 days, partially refunded checks, and refund reversals require Toast Customer Care assistance to refund. See Frequently Asked Questions below.
Find a Check by Tab Name in Toast Web
Use this method when a server entered a tab name on the check (instead of a guest name) and you need to locate that check by tab name.
In Toast Web, navigate to Reports > Sales > Orders.
Adjust the date and time filters as needed.
Select Update.
Select the Show/Hide Columns button.
Confirm the Tab Names column is selected. Search for the check using the tab name.
Expected outcome: The Orders report displays a Tab Names column you can use to locate the check.
Edit a Closed Check
After you find a closed check, the steps to edit it depend on what you need to change. Find the check using one of the methods above, then follow the linked article for the specific edit you need.
What you need to do | Where to go |
Adjust a tip on a closed check | |
Reopen a check that was closed as cash in error | |
Move a check that was closed to the wrong house account | |
Remove a discount or comp from a closed check | |
Issue a refund on a closed check | See Issue a Refund |
Frequently Asked Questions
How Far Back Can I Find Checks?
You can find checks dating back to your location's initial setup. For checks older than 90 days, partially refunded checks, or refund reversals, contact Toast Customer Care.
What's the Difference Between Open, Paid, and Closed Checks?
The difference between Open, Paid, and Closed checks is the payment and finalization stage of the check:
Open — The check has no payments attached. It is still active with a balance due.
Paid — A credit card has been swiped, but the check has not been closed yet. This allows you to adjust the payment to add a tip before closing.
Closed — The check has been adjusted to its final amount and is what will be charged at the end of the day.
For more on filtering and sorting checks by status, see Check Statuses and Filter Checks on POS.
Can I Look Up a Server's Checks on the POS?
Yes — you can look up a server's checks on the POS by entering the server's name or role in the search bar (the magnifying glass icon) on the Payment Terminal, or by using the filter icon next to it. For full steps, see Find Checks by Server's Name and Role on the POS.
Also asked as:
How do you look up one server's checks?
How do I find a server's checks?
How can I look at all the checks from a certain server?
I See Open Checks in My Close-Out Report but Can't Find Them on the POS — What Should I Do?
If your Close-Out Day report shows open checks but you can't find them on the POS, your check filters may be hiding them, or the checks may be in a state that requires troubleshooting. See Check Statuses and Filter Checks on POS for filter options that can cause checks to disappear, and Get Help With Checks That Will Not Close on POS for unresolved cases.
I Found a Check Older Than 90 Days — Can I Still Refund It?
If the check is older than 90 days, you cannot issue the refund through the standard Find Checks & Issue Refund workflow. Contact Toast Customer Care for assistance. See Issue a Refund for the full refund workflow and limits.
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