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Use Toast Shop to order new and replacement Toast hardware and software for your restaurant—including handhelds, terminals, card readers, Kitchen Display Systems (KDS), printers, cash drawers, and accessories, plus software modules like Toast Loyalty and xtraCHEF. This article covers how to place an order, order a replacement device, and track an order you've already placed.

Applies to: Toast Web | Permissions needed: 8.5 Toast Shop Purchases

What you'll accomplish: Place an order for Toast hardware or software directly in Toast Shop.

If you're unable to access Toast Shop, can't see certain products, or need to confirm whether your account is eligible to purchase, see Place an Order on the Toast Shop for permissions, account-state, and reseller requirements.

If your hardware is broken or not working and you want a warranty replacement rather than a paid order, and you believe your hardware is still under warranty, see Replace Faulty Hardware (RMA) instead. Warranty replacements go through Toast Customer Care, not through a Toast Shop purchase.

If your hardware is no longer in warranty, see Place an Order on the Toast Shop.

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Follow these steps to place an order in Toast Shop:

Expected outcome: Your order is placed and you'll receive an email confirmation. You'll receive a separate email with shipment tracking information once your order has shipped.

Note: Orders must be shipped to the restaurant address and bank account on file. To update your bank account, see Update or Add a New Bank Account in Toast Web. To change the restaurant address, see Update Restaurant Phone Number or Address.

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You can order a replacement Toast Go® 2 or Toast Flex device on Toast Shop without paying for additional software fees. This is a paid replacement—separate from a warranty replacement (RMA), which is handled through Toast Customer Care. See the eligibility note at the end of this section to determine which path applies to you.

To order a paid replacement device:

Expected outcome: Your replacement device is ordered, and you'll receive a confirmation email and a tracking email when the device ships.

Note: Replacement hardware must be purchased separately. You'll be unable to add additional items to your cart if a hardware replacement is in it — complete that purchase first, then start another order for any other items.

Important: If your device is broken or under warranty, a paid replacement is likely the wrong path. Warranty replacements are handled through Toast Customer Care via the RMA process — see Replace Faulty Hardware (RMA) for the warranty replacement workflow.

For replacement parts that aren't sold as standalone items in Toast Shop — such as cables, cords, power adapters, cash drawer trays, kitchen printers, Kitchen Display Systems (KDS), or specific card readers — contact Toast Customer Care directly. See the Product Availability section below.

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After you place an order, you can track its status, retrieve a tracking number, or review past orders.

View your order history: In Toast Shop, open the Account menu (located next to the search bar at the top of the page) and select Order History.

Track an order in transit: When your order ships, you'll receive an email from Toast with a tracking link. To check the status of an order, retrieve a missing tracking number, or check the status of an active RMA, see Check Your Hardware Order or RMA Request Status.

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The most popular Toast hardware items are available in Toast Shop, including Toast Tap™ contactless card readers, printers, cash drawers, Ethernet switches, and more. We're continuing to add and improve the product selection in Toast Shop, so check back periodically before contacting Customer Care to place an order.

If you don't see the item you need in Toast Shop — for example, a scale, a specific cable or cord, a cash drawer till, or a less common accessory — order through Toast Customer Care. Start a live chat here with the Customer Care team. Chat is available in Toast Web and Payroll Web (blue support button in bottom right of every page) and the Support tab in the Toast Now app.

For more information on contacting Customer Care, see Contact Customer Support or visit support.toasttab.com.

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Hardware orders placed through Toast Shop are shipped via Ground transport. You can select standard or expedited shipping at checkout. You'll receive an email notification with shipment tracking information within five to seven business days of placing your order with standard shipping, or within one to two business days with expedited shipping.

To check the status of an order you've already placed, see the Track Your Toast Shop Order or View Order History section above.

If you don't see the item you need on Toast Shop, contact Toast Customer Care to place the order. The most popular hardware items are available in Toast Shop and the selection is updated regularly, but some items — such as specific cables, cords, accessories, or scales—are ordered through Customer Care. See the Product Availability section above for ways to contact Customer Care.

Yes — you can order a paid replacement Toast Go® 2 or Toast Flex device without associated software fees. See the Order Replacement Hardware section above for the full procedure. If your device is broken or under warranty, see Replace Faulty Hardware (RMA) instead.

To view your order history, open the Account menu in Toast Shop (located next to the search bar at the top of the page) and select Order History. See the Track Your Toast Shop Order or View Order History section above for additional tracking options.

Toast Shop calculates and displays shipping costs before checkout based on the items in your order. You'll see the shipping cost on the checkout page before you complete your purchase.

For information on cancellation and returns, see Cancel a Toast Shop Order.

Warranty status, eligibility for warranty replacement (RMA), and limited warranty terms are not handled through Toast Shop. For warranty information and the RMA process, see Replace Faulty Hardware (RMA).

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