Overview steps

Before troubleshooting, confirm the following:

You have access to Toast Web with permissions to edit employees
You know which employee and job are affected

Follow these high-level steps to resolve most missing or incorrect wage issues:

Confirm the employee has an active job assigned on their Jobs and Permissions page in Toast Web.
If the job has no wage filled in, add a wage override — see The job has no default wage assigned below.
If you see the error "Changes saved successfully, but wage override updates were ignored," see You see "wage override updates were ignored" below.
If the wage is set correctly on the employee's profile but does not appear in labor reports, see The wage is correct on the profile but missing from labor reports below.
If you changed a pay rate in Toast Payroll and it did not update in Toast Web, see A pay rate changed in Toast Payroll but did not update in Toast Web below.

The job has no default wage assigned

Some jobs in Toast Web do not have a default wage (also called Default Pay). When you assign one of these jobs to an employee, the employee's pay rate for that job will be blank until you manually add a wage override.

A wage override is a pay rate set at the individual employee level that takes precedence over the job's default wage. If the job has no default wage, the wage override is the only way to assign a pay rate for that job.

To add a wage override:

In Toast Web, navigate to Employees > Employee management > Employees.
Select the pencil icon for the employee you want to edit.
On the Jobs and Permissions page, locate the job. It will have a check mark but no wage filled in.
Enter the pay rate in the Wage Override field for that job.
Below the list of jobs, use the Apply changes to 'Wage Override' starting field to set when the new wage takes effect.
- If you set a past date, labor reports will update retroactively. You can go back up to 35 days.
- If you set a future date, the wage will automatically take effect on that date.
Select Save to apply your changes.

Expected outcome: The employee's Wage Override field displays the new rate, and labor reports reflect the updated wage from the effective date you selected.

You see "wage override updates were ignored"

If you update an employee's wage override and see the error message "Changes saved successfully, but wage override updates were ignored," the wage change did not take effect.

Gather the following information before contacting Customer Care:

The employee's name and employee number
The job title and location where you are attempting to set the wage override
A screenshot of the error message
Whether the employee has a pending Toast account
Whether the employee uses Toast Payroll

The wage is correct on the profile but missing from labor reports

Is the job set to salary? Salaried jobs are excluded from labor reporting because they are considered fixed costs. If the employee is a salaried manager, their wages will not appear in the labor summary. This is expected behavior. To learn more, see Create and Edit Jobs (Roles) for Toast POS.

Is the job excluded from reporting? Each job has a Reporting setting that controls whether its labor hours and cost appear in reports. Navigate to Employees > Employee management > Jobs, select the job, and confirm the reporting setting includes hours and pay in labor summary reporting.

Did you set the wage retroactively? If you changed an employee's wage with a past effective date in Toast Web, labor reports will update retroactively up to 35 days. However, if the pay change was made in Toast Payroll with a past effective date, it will not update past pay rates in Toast Web reports. The new rate only applies going forward. To learn more, see Toast Payroll: Retroactive Pay Change Not Reflected in Toast Web.

A pay rate changed in Toast Payroll but did not update in Toast Web

If you updated a pay rate in Toast Payroll and it did not sync to Toast Web, the most common cause is duplicate jobs on the employee's Toast Payroll profile. For step-by-step instructions to identify and resolve this issue, see Toast Payroll: Pay Change Did Not Sync To Toast Web.

Other causes of sync failures include unmapped or duplicate employee profiles between Toast Web and Toast Payroll. For a comprehensive sync guide, see Toast Payroll: Sync Information With Toast Web.

Before you contact Customer Care

If the steps above did not resolve your issue, gather the following before reaching out:

The employee's name and employee number
The job title and location affected
A screenshot of any error messages
The steps you have already tried
Whether your restaurant uses Toast Payroll
Whether the employee's Toast Web and Toast Payroll profiles are mapped

FAQ

What is the difference between default wage and wage override?

A Default Pay rate is set at the job level in Toast Web under Employees > Employee management > Jobs. Every employee assigned to that job automatically receives this wage unless they have an override.

A Wage Override is set at the individual employee level on the Jobs and Permissions page. It overrides the default wage for that specific employee. Use a wage override when an employee's pay for a job differs from the job's standard rate.

If a job has no default wage, you must set a wage override for each employee assigned to that job. To set a default wage on a job, see Create and Edit Jobs (Roles) for Toast POS.

Can I set a wage for an employee without setting it on the job?

Yes. Use the Wage Override field on the employee's Jobs and Permissions page. This sets a pay rate for that specific employee regardless of whether the job has a default wage. See the steps in The job has no default wage assigned above.

How do I check if all employees have the correct wage?

In Toast Web, navigate to Employees > Employee management > Employees. Select the pencil icon for each employee and review their Jobs and Permissions page. Each assigned job should display either a default wage or a wage override.

[Suggested approach – requires validation] For a bulk view, you can export the jobs list. Navigate to Employees > Employee management > Jobs and select the export icon (down arrow) to generate a .csv file with all job wages. Note that this export shows default wages per job, not individual employee wage overrides.

Where do I set default rates for jobs used in Toast Payroll?

Default rates for jobs are maintained in Toast Web, not Toast Payroll. Navigate to Employees > Employee management > Jobs in Toast Web, select a job, and update the Default Pay field. This change syncs to Toast Payroll instantly. To learn more, see Toast Payroll: Default Rates With Jobs.