What's the difference between Toast Scheduling and Sling?
Toast Scheduling and Sling are two places to manage the same schedule. Toast Scheduling is the scheduling experience built into Toast Web under Team > Scheduling, and employees use it in the MyToast app. Sling is the scheduling platform at getsling.com, and employees use it in the Sling app.
Toast Scheduling runs on Sling, so both share the same schedule data. Shifts, time off, and schedule changes you make in one appear in the other within about 15 minutes.
Also asked as:
Is Toast Scheduling the same as Sling?
Is this an update to Sling or a whole new app?
What's the difference between Sling and Toast Scheduling?
Is Toast Scheduling replacing Sling?
Toast Scheduling is the recommended scheduling experience for businesses on Toast POS, and Sling remains available alongside it. You don't need to move your schedules or set anything up again. If you use Sling today, you can keep using it, try Toast Scheduling, or use both.
Also asked as:
Is Sling going away?
Is the Sling app going to be removed now that the MyToast app exists?
Do I have to switch to Toast Scheduling?
Do I need to use both Toast Scheduling and Sling?
You don't need to use both. Building, editing, and publishing schedules, approving time off, and approving shift changes all work in Toast Scheduling. You only need Sling for features that aren't in Toast Scheduling, such as shift tasks and clocking in from a mobile device. See Which features are only available in Sling? below.
Is Sling included with my Toast plan?
Sling is included with your Toast scheduling plan, so you don't need a separate Sling subscription. Toast's scheduling plans have new names, and each one matches a Sling plan you may already know:
Scheduling Basic (formerly Sling Lite) is included with Toast POS.
Scheduling Pro (formerly Sling Pro) adds features such as shift swaps, employee unavailability, and sales forecasting.
Your plan applies to both Toast Scheduling and Sling. To check your plan, navigate to Team > Scheduling > gear icon > My Locations > Manage my scheduling locations. For the full feature list, see Compare Scheduling Basic and Scheduling Pro.
Also asked as:
Is Sling free?
Is Scheduling Pro the same as Sling Pro?
Do I have Sling Lite or Sling Pro?
Should I build my schedule in Toast Web or in Sling?
You can build your schedule in either Toast Web or Sling, and the schedule stays the same in both. We recommend Toast Scheduling in Toast Web because it includes Toast IQ and, with Scheduling Pro, sales forecasting built into the calendar view. Changes made in one system appear in the other within about 15 minutes.
Also asked as:
Do I build schedules in Sling or Toast?
Where should I create the schedule?
Which app should my employees use, MyToast or Sling?
We recommend that employees use the MyToast app. In MyToast, employees can view their schedule, pick up, offer, and swap shifts, and request time off, along with their hours, pay, tips, and team chat in one place.
Employees should keep using the Sling app if your business uses shift tasks or has employees clock in from their phones. Those features are only available in the Sling app.
Employees can use both apps. Shift pickups and swaps sync between the two apps. Messages don't: chat in the MyToast app and messages in the Sling app are separate, and messages can't be sent between them.
Also asked as:
Should my team download Sling or the MyToast app?
Do employees need both Sling and MyToast?
Should employees clock in with Sling or Toast?
What's the difference between Scheduling Basic and Scheduling Pro?
In short, Scheduling Basic includes features like schedule building, employee time off, shift offers, open shifts, weather forecast and Toast IQ questions. Scheduling Pro includes all Basic features and adds other features like shift swaps, revenue forecasting, auto-assign shifts, auto-scheduling with Toast IQ, and employee unavailability. See Compare Scheduling Basic and Scheduling Pro for full details.
Which features are only available in Sling?
A few features are available in Sling and the Sling app but not in Toast Scheduling or the MyToast app:
Shift tasks and task templates. See Sling by Toast: Tasks. In Toast Scheduling, you can add a Shift note to a shift to share instructions.
Remote and mobile clock-in from the Sling app, included with Scheduling Pro.
Sling messages, newsfeed, and announcements. In the MyToast app, you can create group chats to share announcements with your team.
To open Sling from Toast Web, navigate to Team > Scheduling, select the three dots in the upper-right corner, and select Sling. Log in with your Toast Web email address and password.
Do time off requests sync between Toast Scheduling, Sling, and Toast Payroll?
Time off requests and unavailability sync between Toast Scheduling, the MyToast app, and Sling, but they don't sync to Toast Payroll. If you track paid time off balances or accruals for payroll, use Time Away From Work in Toast Payroll.
Note: Time off requests that employees submit in the MyToast app go to Scheduling. They don't create a Time Away From Work request in Toast Payroll.
Also asked as:
Does Sling time off go to payroll?
Why don't I see a time off request?
Why do I see a banner about the new scheduling experience?
The banner appears because your Toast location can use Toast Scheduling in Toast Web. In Sling, the banner at the top of the schedule links to Toast Scheduling. Select the link to switch to Toast Scheduling, or keep working in Sling. Your schedule is the same in both places.
Also asked as:
How do I remove the Toast Scheduling banner?
Is the new scheduling experience part of my plan?
Can I use Toast Scheduling if some of my locations aren't on Toast POS?
Toast Scheduling is available only for locations that use Toast POS. Locations that don't use Toast POS keep using Sling. In Toast Scheduling, you'll see only the schedules and employees for your Toast POS locations.
Do I need a separate Sling account to use Toast Scheduling?
You don't need a separate Sling account. When you set up Scheduling in Toast Web, your Sling account is created or connected as part of setup, and you log in to Sling with your Toast Web email address and password. See Get Started With Scheduling in Toast Web.
Why is my Scheduling page stuck on "We are still working on building your scheduling experience"?
The message "We are still working on building your scheduling experience" appears while your data syncs after you first connect Scheduling. It usually takes 15 minutes for everything to sync. If the message is still there after 15 minutes, contact Toast Customer Care.
Where do I manage my Sling connection?
You manage your Sling connection from Scheduling in Toast Web. Navigate to Team > Scheduling, select the three dots in the upper-right corner, and select Connect locations to Sling.
What's the difference between Scheduling Basic and Scheduling Pro?
Scheduling Basic includes schedule building, employee time off, shift offers, open shifts, weather forecasts, and Toast IQ questions. Scheduling Pro includes all Basic features and adds shift swaps, employee unavailability, revenue forecasting, auto-assign for open shifts, and auto-scheduling with Toast IQ. See Compare Scheduling Basic and Scheduling Pro.
Why isn't my new employee showing up in Scheduling?
A new employee can take up to 15 minutes to appear in Scheduling after you add them in Toast Web or Toast Payroll. Wait 15 minutes and refresh the page.
Why can't I schedule an employee for a job I just assigned?
A newly assigned job takes up to 15 minutes to reach Scheduling, because Toast Web and Sling sync about every 15 minutes. After 15 minutes, you can schedule the employee for that job. The refresh button doesn't speed up the sync.
When I select the three dots in the upper-right corner of Scheduling, I see an option to open a Sling window. What is that?
Every Scheduling customer also has automatic access to a Sling back-end. Since Scheduling is powered by Sling, you can also use the Sling product to manage employee schedules. The two systems will mirror each other. There are a couple additional features in Sling that are not present in Scheduling, but these will become available in Scheduling in future updates. Toast does not currently have plans to remove the Sling back-end or Sling integration.
Can I print a schedule?
You can't print a schedule directly from Scheduling in Toast Web. You can take a screenshot or use your browser's print option. However, you can open Sling from Team > Scheduling > three dots > Sling and follow the Print a Schedule section of Sling by Toast: Create a Schedule.
What's the difference between copying shifts and creating repeating shifts?
Copying shifts creates a single copy of each shift from a previous day or week, so it's best for one-time use. Repeating shifts recur week after week and are commonly used for employees who work the same schedule or for recurring open shifts.
What does the refresh button (next to Tools and Publish) do?
The refresh button shows the latest changes when two users edit a schedule at the same time, because Scheduling in Toast Web doesn't update in real time. In Sling, changes from other users appear instantly. The refresh button doesn't change how long Toast Web and Sling take to sync.
What's the difference between a published shift and an unpublished shift?
Unpublished shifts are placeholders while you build the schedule. They have a dotted border on the Full schedule tab. Unpublished shifts are only visible to Managers and Admins in the MyToast app.
Published shifts are part of the employee's schedule. They have a solid border. You can still edit a published shift, but employees who checked their schedule before the edit may not see the change. Published shifts are visible to the assigned employee (plus Managers and Admins) in the MyToast app.
Note: In this context, "employee", "manager", and "admin" all refer to the system role assigned to an individual.
What can my employees see in Scheduling?
Those with the Employee system role see their schedule in the MyToast app, not in Toast Web. They can also view published shifts, reopen and offer shifts, swap shifts, request time off, and set their unavailability. Shift swaps and unavailability require Scheduling Pro. See Manage Scheduling in the MyToast App (for Employees).
What does the "Manager to be notified" field do?
The Manager to be notified field controls which Manager or Admin receives email notifications for an individual's time off requests, unavailability, shift offers, shift swaps, and schedule changes. This field is optional and is seen on an individual's profile when looking at the Scheduling permissions section. If it's blank for an employee, all Managers are notified. If it's blank for a Manager, all Admins are notified.
How can I use Toast IQ with Scheduling?
Toast IQ can answer questions about your schedule, such as "Who is working Friday?", and can create or edit shifts from plain-language prompts, such as "Create an open shift for next Saturday." With Scheduling Pro, Toast IQ can also help create your entire schedule.
What's the difference between time off and unavailability?
Time off is a one-time request not to be scheduled on a day or set of days. Unavailability is a recurring request not to be scheduled on a day of the week, every week. Unavailability is available only with Scheduling Pro.
Where is revenue and labor forecasting?
Revenue and labor forecasting is in the Forecasting tab in the lower-left corner of the Full schedule view. It's available with Scheduling Pro to Admins and Managers, when you view the schedule by week for a single location. Set the toggle to Week, and if you have multiple locations, select Filters and choose a single location under Locations.
What does the status badge in revenue forecasting mean?
The status badge shows where your scheduled labor falls against your labor range, which is based on your projected sales and your labor target. This is only available to Scheduling Pro customers who are in the Week view.
On Target (green): You're within the labor range.
At Risk (yellow): You're within 5% of the upper bound of the range.
Over Budget (red): You're more than 5% over the upper bound of the range.
Under Budget (gray): You're more than 5% below the lower bound of the range.
Where does my labor target come from?
Your labor target comes from Toast Benchmarking data for restaurants similar to yours, grouped by concept type, location, and size. If benchmarking data isn't available for your restaurant, Scheduling uses a 23% labor target.
Also asked as:
Why did my labor target change from 23%?
Where is the labor budget pulled from?
Can I adjust projected sales in revenue forecasting?
You can adjust projected sales from the Sales projection page. Select Projected sales in the Forecasting tab, or navigate to Reports > Projections > Sales projection, then select Adjust projection on any day. See Toast Benchmarking: Advanced Sales Projections.
Also asked as:
How do I change my sales projections?
Where do projected sales come from?
How can I view my employees' availability? (Pro only)
You can view employee availability on the Team availability tab at the top of the Scheduling page. Use the date range selector, Section by, Sort by, and Filters to find an employee or day. To add unavailability for an employee, select Add unavailable hours.
How can I auto-assign open, unpublished shifts? (Pro only)
You can auto-assign open, unpublished shifts with the Auto-Assign button on the right side of the header, which appears when open unpublished shifts exist. Auto-assign is available with Scheduling Pro for single-location companies and includes hourly employees only.