Question
Where can I find more information about voided payments and orders?
How do I view the Voided payments report in Toast Web?
How do I view the Voided orders report in Toast Web?
Answer
Note:
Voiding is a user-specific permission that can be assigned at either the Job or Employee level. If an employee lacks the necessary permission to void an item or check, a manager's override is required to complete the action.
Employees with the 3.30 Void/Refund Payments (Limited to Same Day Only) permission can void payments made on the same day without requiring manager approval by accessing the payment screen and selecting the Void option.
For a comprehensive overview of permissions, employees should refer to the Permissions Reference Guide available on Toast Central.
Voided Orders
In Toast Web, navigate to Reports > Cash and loss management > Voided orders.
Select your desired report parameters and then select Update.
The Voided Orders report will show you the following information:
Summary: Lists the number of orders voided, the number of items voided, total void amount in dollars ($), and percentage attributed to a configured void reason.
Voids by Server
Voids by Approver
All Voided Items
Voided Payments
In Toast Web, navigate to Reports > Cash and loss management > Voided payments.
Select your desired report parameters and then select Update.
If you need data that spans over six months, please contact Customer Care to request this.
The Voided Payments report lists location name, order number, order date, amount, tip, gratuity, order total, void user, void approver, void date, payment type, and a link to the receipt (Text, Email, or Show on Device).