Question
How do I reopen a check that was closed as cash in error?
Answer
If you have accidentally closed a check with cash instead of a credit card, follow these steps:
On the POS, select All Checks and filter by Closed (or use Manager Activities > Find Checks & Issue Refund) to find the check.
Open the check and select Pay to open the payment screen.
Select the cash payment, then select Void. Confirm the void and select a reason if prompted.
The check now has a balance due. Take the correct credit card payment and close the check. Note: Without the guest present, the card can't be run again.
Expected outcome: The cash payment appears in the Voided Payments report in Toast Web, and the check is closed with the correct card payment.
Note: Devices that don't take cash payments can't void cash transactions unless this is specifically enabled in device settings. You can only void a payment within the time your restaurant allows for editing closed checks. After that, issue a refund instead. See Issue a Refund.