Question
How long does it take for a guest to receive a refund?
Answer
Once a refund is issued to a guest, it can take three to five business days to complete, depending on the financial institution involved. For more information on refunds, see Issue a Refund.
Note: For Interac customers in Canada, refunds (both full and partial) are subject to a 9 p.m. ET daily cutoff. Payments taken after 9 p.m. ET can still be refunded until 9 p.m. ET the following day. The cutoff time is converted and enforced in your restaurant's local timezone (for example, 6 p.m. PT or 7 p.m. MT). Toast checks this cutoff window before sending the request; if the window has closed, the refund is blocked upfront with the message: "This Interac payment can no longer be refunded. The refund window closed at [time in local timezone] on [Date]".