This feature is only available with the following products:
Q: We are using event registration and have set a registration close date, and would like to allow players to cancel their registration after event registration has closed. Can we allow players to cancel their registration after the registration close date?
A: There is an option in the registration center to allow players to cancel their registration after the registration close date (as shown below). Players will be able to cancel their registration up to and including the defined cancel registration deadline, but not after that date and time.
Note: If you have set up registration with payment and allow refunds, players can first cancel their registration and then request a refund.