Q: I'd like to add a new staff member as a Customer Manager. How can I do this?
A: To add a new Customer Manager, follow these directions:
Navigate to Customer Center > Customer Settings > Managers.
Click Add New Manager.
Enter the staff member's name and email address.
Select whether they should be the Communication Officer.
Click "Invite" to send them an email to confirm their account and create a password.
For an instructional video, Click Here.
Note: All Customer Managers must use a unique email address for each account they are associated with. If a Customer Manager needs access to more than one account using the same email address, you can make the email unique by adding a plus (+) sign followed by additional information, such as a facility name.
For example, if a Customer Manager with the email john.doe@email.com needs to be added to a second account, they could be added using the alias john.doe+club2@email.com. They will need to log in to the second account using the alias email, but all emails and notifications will still be delivered to their primary email address.