This feature is only available with the following products:
Q: Why did I receive an email stating "Member Not Found in Master Roster"?
A: If your club utilizes Single Sign-On (SSO) and a member accesses an SSO Link but is not a part of the Golf Genius Master Roster yet, you will receive an automatic email stating:
A member from your club tried to access Golf Genius, but we could not identify them against the Master Roster. The identification custom field value is: "ID Number" Please check your Master Roster and add this member or make sure their custom field answer for the custom field "your unique id" is set correctly.
This message identifies the member by custom field value "ID Number" which would populate "your unique id" used to match the Golf Genius Roster with your club website provider. The unique ID will vary depending on the club system you are integrated with. The most common unique ID's are listed below:
Clubessential: ce id
MembersFirst: membersFirstID
Jonas: memberNumber
Northstar: member number
This may have occurred because the member is new or they have been deleted or filtered out of your Golf Genius Roster. To find out who this member is and if they should be in your Master Roster, you will want to go through the following steps to locate the member in question:
Open the club website as an admin.
Access the membership directory.
Click on any member's profile.
On that member profile page, the you will see that member's unique ID listed in the URL of the browser
Replace that unique ID with the "ID Number" identified in the email.
Press "Enter" or "Go" and you will be taken to the member's profile in question.
If the member is supposed to be in your Golf Genius Master Roster, manually sync the roster by going to Customer Center > Customer Settings > Integrations > Sync with "club website provider."
If the member is not supposed to be part of your Golf Genius Master Roster, do not take any additional action in Golf Genius.