This feature is available for the following products:
Q: How can I see what players have unsubscribed from our mail list?
A: You can view a player's text message subscription status (as shown below).
To diagnose issues and provide golfers with correct subscription instructions, staff can use the Check Opt-in Status tool. To access the status verification tool, follow these directions:
Navigate to manage text messages:
Customer Center Messages: Navigate to Master Roster > Manage Text Messages.
Event League Messages: Navigate to Golfers > Manage Text Messages.
Rounds Messages: Navigate to Rounds > Manage Text Messages.
Click the "Check Opt-In Status" button.
Enter the golfer's phone number and click “Check Status.” The system will display the current status of the phone number, offering immediate troubleshooting guidance based on the tracker results:
Tracker Result | Description | Manager Action |
Subscribed | The number is active and ready to receive messages. | Confirm the number is correct; check the Message Delivery Report for other errors. |
Unsubscribed | The user has opted out, or the opt-in window has expired. | The pop-up will provide the correct number the golf should text START or UNSTOP to re-subscribe. |
Landline | The number entered is a landline and cannot receive text messages. | Request a valid mobile number from the golfer. |
Number not found | No subscription record exists (e.g., the number has never been messaged). | Proceed with sending a text; the opt-in process will begin automatically. |
For details on resubscribing players, Click Here.