Q: I have a player who unsubscribed from the text messages I have been sending and would now like to resubscribe. How can I help them out?
A: If a user needs to opt-in, has unsubscribed, or wants to re-subscribe, they can text "START" or "UNSTOP" to the original Opt-in text message or any other text message thread previously received from Golf Genius. Once they have opted in, they will receive all future messages sent.
If the user has deleted the text messages, you can verify the number they need to send "Start" to resubscribe using one of the following options:
Check Opt-in Status: Use the Check Opt-In Status button, as described in THIS ARTICLE, for the clearest instructions.
Text Message Delivery Reports: Hover your mouse over the info icon next to the phone number on the message that failed to send. This will provide you with the correct number to send the "Start" message to (as shown below).
Send "Start" Message: Alternatively, have them send the "Start" message to both of the following numbers:
+1-855-559-8763
+1-201-885-5464
Note: Managers will not receive any replies to the text message. We suggest informing recipients that this is a "Do Not Reply" text message.