🚨 Important Third-Party Software Notice
TradingView is a third-party software application that operate independently of Tradeify's systems. Issues arising from these third-party platforms' API connectivity, software bugs, data feed problems, or other technical malfunctions are outside Tradeify's control and support scope. Accounts affected by third-party software issues will not be repaired or adjusted by Tradeify.
Supported Platforms: Tradovate, NinjaTrader, and ProjectX are directly supported by Tradeify.
Quick Diagnosis Checklist
Before diving into specific solutions, run through this quick checklist:
Internet connection is stable and active
Platform credentials are correct and current
Account status is active with Tradeify
Platform updates - using latest version of software
System requirements are met for the platform
General Connection Issues - Credential Problems
Symptoms: "Invalid credentials" or "Access denied" errors
Solutions:
Verify credentials from Tradeify dashboard
Copy and paste directly from the top of your Tradeify dashboard
Avoid manual typing to prevent spacing/character errors
Check caps lock and special characters
Select correct environment:
Choose "Demo" or "Simulation"
Never select "Live" for Tradeify accounts
NinjaTrader 8 Specific Issues
Connection Setup Problems
Symptoms: "Connection failed" or "Invalid credentials" errors
Solutions:
Verify credential format:
Username and password are located at the top of your Tradeify dashboard
Copy and paste directly to avoid spacing/typing issues
Check account type selection:
Must select "Simulation" for Tradeify accounts
Never select "Live"
Data Feed Issues
Symptoms: Delayed or missing data
Solutions:
Sign Non-Professional Agreement first:
Log into Tradovate at trader.tradovate.com
Complete the Non-Professional Data Agreement
This is mandatory - without it, you won't have live data in NinjaTrader
Verify data subscription status
Check internet connection stability
Order Rejections
Symptoms : "Order rejected" messages
Solutions : Trading permissions revoked after hitting personal risk settings (Profit Limits or Loss Limits) or account status is failed.
Tradovate Specific Issues
Can't Load Chart:
Symptoms: White screen, endless loading, or error messages
Solutions:
Clear browser cache and cookies:
Chrome: Settings → Privacy → Clear browsing data
Firefox: History → Clear Recent History
Safari: Develop → Empty Caches
Try incognito/private mode
Disable browser extensions:
Ad blockers can interfere with platform loading
Try with all extensions disabled
Update browser to latest version
Try different browser
Platform loads but chart does not load:
Symptoms: Black area where chart should be displayed
Solution: Restore your layout to default. Find the Top Left icon "Add workspace" and click it. Once there. click where it says Reset Default Workspace.
Login Issues
Symptoms : "Invalid credentials" or "Access denied" errors
Solutions : 1. Make sure you're using the credentials provided by Tradeify, located at the top of your dashboard
2. Check caps lock and special characters
3. Select correct environment : - Choose "Demo" or "Simulation" - Never select "Live" for Tradeify accounts
4. Reset password if needed using the Forgot Password or contact Tradeify Support if the issue persists.
Slow Platform Performance
Symptoms: Charts lag, buttons don't respond quickly
Solutions:
Optimize platform usage:
Close unnecessary charts and windows
Reduce number of indicators per chart
Lower chart resolution if experiencing lag
Use desktop app instead of web version if available
Check internet connection status
Data Not Updating
Symptoms: Prices frozen or updating slowly
Solutions:
Basic troubleshooting:
Refresh browser page (F5)
Check internet connection stability
Real Data Enabled verification:
Check if there the symbol name is displayed in Orange. That means data is delayed. If so, make sure to contact support immediately to review your data.
Advanced fixes:
Clear browser cache and reload
Switch to different timeframe and back
API LIMIT HIT
Symptoms: Error message displayed on screen: "You have reached your API request Limit. Please reach out to support@tradovate.com for assistance"
Solutions: Contact Tradovate support. They will remove the API Limit and you can resume trading. Users may encounter rate limits, particularly in scenarios where multiple accounts are being traded concurrently using Advanced Trade Management (ATM) Strategies. These strategies can generate a high volume of order-related messages in a short timeframe, especially when group trading, potentially exceeding the platform's request thresholds.
Mobile App Issues
App Won't Connect
Symptoms: "Connection error" on mobile app
Solutions:
Connection troubleshooting:
Check mobile data/WiFi connection
Try different network (WiFi vs Mobile)
App maintenance:
Update app to latest version
Restart app completely
Reinstall app if issues persist
Sync Problems
Symptoms : Mobile app doesn't match web platform
Solutions :
1. Log out and back in on mobile
2. Check account settings are identical
3. Verify same account being traded across platforms
4. Make sure to avoid multiple connections upon different devices.
ProjectX Issues
Connection Problems
Symptoms: Unable to connect or login issues
Solutions:
Verify credentials:
Use credentials from the top of your Tradeify dashboard
Ensure correct account environment selection
Check platform status:
Check for maintenance windows or updates
Network troubleshooting:
Test internet connection stability
Try different network if available
Performance Issues
Symptoms: Slow loading or execution delays
Solutions:
System optimization:
Close unnecessary applications
Check available system resources
Restart ProjectX application
Connection optimization:
Check internet speed and stability
Consider wired connection over WiFi for better stability
Data Feed Issues
Symptoms: Missing or delayed market data
Solutions:
Data subscription verification:
Ensure proper data agreements are signed
Verify market data permissions
Web Platform refresh:
Refresh Web ProjectX application
Check data feed connection status
TradingView Connectivity Issues
⚠️ Third-Party Platform Notice: TradingView is a third-party software platform. API connectivity issues, platform bugs, or technical malfunctions are beyond Tradeify's support scope and will not result in account repairs or adjustments.
Connection to Tradovate
Symptoms: "Connection failed" in TradingView Trading Panel
Solutions:
Verify Tradovate add-on activation:
Log into Tradovate
Go to Application Settings → Add-On Tools
Confirm TradingView Add-On is active
Check TradingView credentials:
Use same credentials as Tradovate direct login
Select "Demo" connection type (never "Live")
Clear TradingView cache:
Log out of TradingView
Clear browser cache
Log back in and reconnect
Order Synchronization Issues
Symptoms: Orders placed in TradingView don't appear in Tradovate
Solutions:
Connection verification:
Check connection status in Trading Panel (should be green)
Verify order was correctly accepted (not rejected)
Sync troubleshooting:
Wait for sync delay - If takes long time refresh your app/browser or disconnect and connect again.
Check both platforms for order status
Reconnect integration if sync fails completely
Chart Data Discrepancies
Symptoms: TradingView and Tradovate show different prices
Solutions:
Understand data refresh rates:
TradingView free: 5-second updates
Tradovate: Real-time or near real-time
Verification steps:
Verify same instrument selected on both platforms
Minor price differences are normal due to different data sources
Focus on trend rather than exact tick differences
Consider upgrade: TradingView subscription provides real-time data
When to Contact Support or Platform Support:
Contact NinjaTrader for:
Software installation issues
Platform-specific technical problems
Feature questions and training
Contact Tradovate for:
Web platform technical issues
Data feed problems
Platform-specific account access issues
Contact ProjectX for:
Platform-specific technical issues
Software functionality problems
Feature support and training
Contact TradingView for (Third-Party):
Charting platform issues
Indicator problems
Social features and community tools
Tradeify Support
Contact Tradeify for:
Account credential issues
Trading rule clarifications
Account status problems
Funding and withdrawal questions
Issues with supported platforms (Tradovate, NinjaTrader, ProjectX)
Order rejection issues across all platforms
⚠️ Note: Tradeify cannot resolve technical issues originating from third-party platforms (TradingView, Trade copiers,etc.) or provide account adjustments for third-party software problems.
Tradeify Support
📋 Information to Provide When Contacting Support
When contacting any support team, include:
Exact error messages with screenshots
Platform being used (NinjaTrader, Tradovate, ProjectX, TradingView)
Time when issue occurred (including timezone)
Affected Account number
🚨 Final Reminder
Supported Platforms: Tradeify directly supports Tradovate, NinjaTrader, and ProjectX. Issues with these platforms can be resolved through Tradeify support or the respective platform support teams.
Third-Party Software Responsibility: Issues with TradingView or other third-party connected platforms are the responsibility of those respective companies. Tradeify provides connection credentials and setup guidance for supported integrations, but cannot resolve third-party platform technical problems or adjust accounts affected by third-party software malfunctions.
Still having issues? Contact the appropriate support team with specific details about your problem. Quick resolution of platform issues is crucial for successful trading, but ensure you're contacting the right support team for your specific issue type.