Please reach out to the seller with the order number and information so they can come up with a resolution. This can be done via your buyer login or by finding the product or seller profile page and hitting the "ask a question" button. To log in or create one, go here:
This process can take a while to resolve with the shipping carrier, so please be patient. If the seller does not respond to you within 3 business days, please contact us via the chat bubble to the right below. A member of our team will step in for a resolution.
If you have ordered the "Marketplace Shipping Insurance", please contact us directly and a staff member will help out.