Because of the connection, all products that are synced do not have the ability to "take offers" on them at this time. They are simply listed at your asking price.

You can ship however you wish, but if you wish to ship using the ability to purchase a label in our platform be advised you can only ship to the US and we do not have the ability to add additional insurance at this time.

Shopify is the only connector that allows you to cancel an order within the platform which triggers cancellation in our system. Any other platform, for when you need to cancel an order, should do so by rejecting the order within our platform.

If you cancel an order for any reason, the system tries to replace the stock count. We recommend no matter what the reason for canceling or rejecting an order that you verify stock and correct the counts if they look to be off. Usually, this is only a problem for two reasons. The first is you have already removed the entire item from our platform so it can't add one. The other reason is that if you have insufficient stock and simply reject it, it will put that item back in stock and then may have new orders.

Within the marketplace seller panel, we do show fraud analysis on each order as low, medium, or high, however, there are no other alerts that flow back and forth between any connections. We are working on a solution for some of this, but when in doubt or if you have concerns, check the analysis within the marketplace and reach out to us for any additional information we have collected on the back end.

If you ever run into an issue where you don't see an order after receiving the email, you can always manually try to sync the order from your seller panel to your shop. Simply visit the order with the issue, and on the top right, click on the "More Action" button, then proceed to create the order on your store.
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Every platform when you fulfill an order in your systems does send back the tracking number to our system, so there is nothing for you to do other than ship the orders.

You cannot refund anything within your platform. If you cancel an order and reject it on the marketplace seller panel, this will automatically credit the buyer for the entire order. If you have fulfilled an order, but need to issue some other type of credit, please reach out to us directly so that we can manually do that within our systems for the time being.