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Selling FAQ
Selling FAQ
51 articles
What does it cost me to sell my items on the marketplace?
What are the benefits to selling on the marketplace?
My business name references our website. Is that allowed?
What are the terms and conditions to sell on the marketplace?
I own a store/website already. Can we easily integrate and sync?
Is it easy to add products?
Adding Products Guide
As a seller, should I insure the orders we ship?
How should I package my shipments?
Do you only allow US-based sellers on the marketplace?
As a seller, I have a negative balance. What needs to be done?
As a seller, I plan to go on vacation or need time away. How do I handle this for orders that I cannot ship?
As a seller, how do I get paid, and when?
Can I set my own shipping rate? Where can I ship to?
Do I have to have a PayPal account to be paid?
I received an order but there is a problem on my end to get it shipped out. How do I contact the customer?
Can I sell breaks on the marketplace?
How do I fulfill an order and mark it as shipped?
Do I have to ship orders with a tracking number?
Are images of products required? Can I place marketing in images?
Can trading card supplies, such as sleeves, top loaders, or magnetics basically go on all websites?
Can we sell digital cards or products?
Can I see how many people and what products I'm selling are liked? Can I send offers to people who have liked my products?
As a seller, I have had a buyer reach out to me for a refund, a damaged package issue, or a missing package. What do I do?
I want to make sure my products are placed in "collections" so that people can find them. How can I do this?
I accepted an offer, however the buyer has not paid or rejected it on their end. Can I rescind the offer?
Can I disable or delete products I have added?
Seller Protection Policy
As a seller, can I cancel an order?
How do I use AI & Chat GTP to create my product descriptions?
How do I create a Daily Deal?
Can I remove my product from the Daily Deals early?
As a seller can I offer free shipping?
As a seller, I have concerns about fulfilling an order, or issues with missing or damaged stock. What do I do?
Can I offer free local pickup?
Why do I need to accept or reject an order? I fulfilled the order, but before it shipped we noticed a problem. Can I cancel fulfillment?
How does the SquareUp Connector work?
How does the BigCommerce Connector work?
How do I setup the Shopify sales channel?
How do I write a good seller policy?
What things should connected stores pay attention to?
Can I upload a CSV of products?
How do I setup the eBay Connector?
Do you have an API?
How do I file an insurance claim on the shipment label I purchased through the marketplace?
In my seller dashboard I show that there are pending products in the update Q. Is there anything I can do to speed it up?
I see you are offering free shipping. As a seller I don't offer that so who is covering this?
My shop is connected and orders are coming back via the sync to us with fake emails. Why is this?
Should I delete disabled products?
How do I connect my Shopify store?
What high traffic domains are driving viewers to my products?