May 22, 2026
When searching Personnel by Agency the Agency will stay in the Filter by Agency until the user resets it.
When adding phone numbers the cursor will default to the start of the phone number.
When searching by name the system will now indicate if no records are found with a message.
New Communications Log on the Case Attachments and MDT Management Tabs:
Communications Log
New Contact Information Area in Case Specific Information:
Contact Information Area
Apr 20, 2026 TRAK Update
New updates applied to TRAK
All case number fields within the case tabs text limit have been increased.
In the Medical Details on the Physical Exam tab Pulse Ox (SpO2) field is now available.
Custom reports now include all contact information including counties, email addresses, phone numbers, etc.
All sessions have auto save that saves every 60 seconds and provides a message that progress is saved.
Auto Save
Custom reports include new functionality that includes a reclaim button for security officers to take over reports created by users no longer at the center and instead of queries saving and moving into the list they stay on the build screen and a new button return to custom reports will take you back to the list.
Custom Report
All pick lists within case tabs have a search feature available to make finding items on the list easier.
All Administration Picklists and report options within custom reports have a grab and move feature and items can be clicked and dragged to organize.
When creating queries there is now an option to add on or before and on or after at the same time for date ranges.
Tuesday, December 9th, 2025.
Custom Tabs & Tab Names for Tailored Workflows
Security Officers will be able to create and manage a custom tab for their CAC staff to use, making it possible to create a custom workflow or set of field permissions.
Security Officers can pick and choose fields from other tabs within Trak to create a unique view for their staff.
Security Officers can name the custom tab and create custom labels for the default case tabs within Trak.
The Custom Tab receives its own View & Update permissions, meaning you can add and grant permission to specific fields from more sensitive tabs without granting staff permissions to those other tabs.
Centralized E-mail Management
Users will now be able to manage staff e-mail addresses centrally on the person profile instead of adding or updating the records for each separate case.
No more re-entering emails on each individual case—saving time and reducing errors.
In case creation, contact information can also be copied from another person on the case.
NCA Report Submission Updates
The form for submitting your NCA Report stats has been updated to grant better visibility and control over the numbers being reported.
A table will now display which includes all open and prior submission periods, including their status and action buttons for each period.
Subscribers will now see a form which is pre-populated with stats and can be manually updated as needed prior to submission.
Submissions can now be saved as a draft before submitting, making it easier to prepare your stats incrementally instead of racing the logout timer to complete everything.
September 2025 Update Notes
New Guardify Integration
A new "Send to Guardify" button was added to the Reports tab on Cases.
Select a Report Format and click the “Send to Guardify” button to securely generate and send a file to your selected Guardify record.
From Guardify, you can share reports with your MDT members and preserve Chain of Custody tracking.
Person Record Management
A new Client List was added to the home screen, allowing you to easily view all Alleged Victim/Client records for you and your center as distinct person records.
Click on a client name to go to their Personal Profile.
Use "Export to Excel" to download a copy of your Client List.
Click “Customize Table” to choose the columns you want displayed.
This was previously a button called “Config” on the Case List. It has been renamed to "Customize Table" for both the Case List and the Client List.
A new People tab was added to the Home screen, which you can use to search across all person records and take actions.
The existing "Chapter Person Search" button was replaced with a checkbox for "Include Shared Records".
This search option allows you to find person profiles (victims, alleged offenders, etc) from other centers.
You can use the contact information provided in the search results to ask the originating center for any additional information about the person.
You can select multiple person records and click “Add to Case” to add the selected records to an existing case or create a new one.
You can use the People tab to find and add multiple person records to CAC Events such as prevention trainings or support groups. This builds upon our Event updates from June 2025.
The previous 'Add Names' page was updated to 'Add Person' and included as a button on the People Tab.
Addresses and phone numbers have moved to a new "Contact Info" tab for person records, agencies, and your CAC/MDT Setup page.
With the new Address History table, you can view and manage historic addresses on the Personal Profile.
Set a Start Date and/or End Date on the address to ensure it displays for appropriate reporting on cases.
The new Phone Numbers table allows you to track multiple phone numbers and phone types.
The Agency and CAC/MDT Setup pages were updated to use the new Address History and Phone Numbers tables for improved contact management.
Note: Emails may move to this new setup in a future update depending on the feedback we receive.
Reporting Updates
We’ve added an Excel export option for Schedule Reports and Management Reports.
Note: An Excel export option for Custom Reports has been added to our 2026 development roadmap.
Caregiver Current Age is now available as a field in Custom Reports.
Biography Custom Field 9 is now available as a field for Chapter reporting.
We’ve fixed a bug that caused an error in Custom Reports when including the new “Session Funding Source” field for the Service Log.
We've improved report performance for management and custom reports, including the VOCA Report, which depended on Case Prosecution data.
Minor Improvements
On the FI tab, 'Observers' was added as a field when clicking “Details” or expanding a session on the Interview Services Log.
On the Medical tab, a new comment box was added under the "Allergies" checkbox to track additional notes about the allergy.
On the Medical tab, Physical Exams were updated to properly track and display the right Percentile.
On the Reports tab, case reports have been updated to allow for reporting of all custom fields and will appropriately reflect any fields your center has renamed.
On the LE and Prosecution tabs, the Alleged Offenders dropdown was updated for Charges, Prosecution Decisions, and Prosecution Outcomes to include options for "Unable to Identify," "Unknown," and "N/A".