The Communications Log keeps a record of communication about a case, such as phone calls, emails and messages with partner agencies or families, in one place.
Where to find it
The Communications Log appears on two tabs in the case record:
Case Attachments Tab
MDT Management Area
Add an entry
Open the case and go to the Case Attachments or MDT Management Area.
On the bottom of the Case Attachments Tab any emails or texts to MDT partners or Families will automatically list in the Communications Log.
For MDT meetings scheduled a Communications Log lists at the bottom of the meetings details page.
Access to the Communications Log follows the permissions for the tab it's on. If you can't see or edit it, ask your Security Officer to check your role.