In this article, we will go over the E-mail Contact Settings, which can be used to define email addresses for each customer, supplier, or carrier and specify which email types should be sent out from the Control Tower.
Firstly, you must select the customer, supplier, or carrier to which the settings will apply. Depending on whether you choose customer, supplier, or carrier, the relevant email type groups will appear on the bottom.
Next, there are multiple optional filters that can specify the different values an order should contain in order to apply this setting. In the example below, emails would be sent only if the orders originate from Belgium.
Then you can define the contact information. The email provided here will be used for all of this setting's emails.
Once this information is inserted, you can select the relevant events that will trigger an email sent to the defined email address. In the example below, an email would be sent for every collection on a Material Orders for a given customer regarding the filters.
It is important to remember that in order for the confirmation or pre-advise emails to be sent, the orders must be set to follow the order confirmation flow. This can be done in the relevant order settings (for MO - 'Approval flow', for TO - 'Confirmation flow'). Likewise, the document alerts or configurable alerts must also be set up for the emails to be sent.
