In this article we'll go over the following:
How do I import information?
1. Click on +New Event
While in the Itinerary builder, click on +New Event.
2. Click on Smart Import
3. Enter Information
Upload a document or copy/paste text for a confirmation, event, or itinerary.
Note: No files over 20mb can be imported.
4. Click Import
After you've entered the information, click on Import.
An import can take up to several minutes to complete, and will not be instant. If some details are missing after the import, review the events and manually add the necessary information using the manual entry option.
5. Confirm Import
You'll be presented with an overview before the information is fully imported, and you'll have to click on Import selected events.
6. Leave Feedback
You can then leave feedback on how well the import worked with your document!
Troubleshooting Smart Import
My import said it was successful, but no events appeared
Imports can take up to several minutes to process. If your events still haven't appeared after 5 minutes:
Refresh the page and check the itinerary again.
Confirm the document contains selectable text — if you can't highlight individual words, it is likely a scanned PDF (see below).
Check that your document includes dates and enough context to identify an event title, as both are required for a successful import.
Try copy-pasting the text directly instead of uploading the file, then run the import again.
Events are imported with wrong dates or appear out of order
Date errors are usually caused by one of the following:
Ambiguous date formats (e.g., "03/04" could be March 4 or April 3). Add the full date including the year in your source document, then re-import.
International Date Line crossings — flights or sailings that cross midnight or the Date Line may land on the wrong day. Manually adjust the event date after import.
Time zone differences — Smart Import reads dates as written in the document and does not convert time zones automatically. Set the correct time zone on each event after import using the event editor.
I have a scanned PDF — how do I import it?
Smart Import cannot read text that is embedded as an image (scanned PDFs, photos saved as PDFs, or screenshots). To check whether your PDF is scanned, try to highlight a word — if the entire page selects instead of individual text, it is a scanned PDF.
To work around this:
Use a free OCR tool (such as Adobe Acrobat's "Recognize Text" feature or an online PDF-to-text converter) to convert the scanned PDF into a text-selectable PDF or a plain .txt file.
Upload the converted file, or copy-paste the extracted text directly into Smart Import.
My supplier or GDS is not supported
Smart Import works best with confirmation documents in .pdf, .html, or .txt format that contain readable text. It does not currently support direct import from GDS systems (such as Amadeus PNRs) or suppliers that are not integrated with Travefy.
For unsupported sources, the best option is to copy the booking details into a plain text document, then paste them into Smart Import. Alternatively, use the manual event entry option to add the details directly.
Still having trouble?
If none of the above resolves your issue, please reach out to our support team. It helps to share the document you were trying to import (if you're able to) so we can investigate the issue directly.
How does Smart Import work?
We read all of the text content from the document provided. We then use AI to assist with moving the content into the relevant events.
What file types can be imported?
.pdf
.html
.txt
What is required?
Dates
Enough information to understand the event title
What is not supported?
Text in images
URLs, meaning that you cannot import content from the URL via Smart Import.- Scanned PDFs or image-based PDFs: These documents contain text embedded as images, which Smart Import cannot process. You can determine if a PDF is scanned by trying to highlight its text. If the entire page is selected instead of specific text, it's a scanned PDF.
Photos or screenshots saved as PDFs: These lack embedded text, making them unreadable by Smart Import.