When creating an itinerary or quote in the builder you can choose to format the time in a 12-hour or 24-hour format setting. Here's how: 

1. When creating a new itinerary/quote, press the trip name on the top left-hand corner.

2. Next, at the bottom of the Trip Details you can choose the correct Time Format in the dropdown menu. Here's what each option means:

Trip Viewer's Default: This will show the time however your client's browser/phone/system is set.
12 Hour (12:00 am - 11:45 pm): Will force the trip to always show as 12-hour
24 Hour (00:00 - 24:00): Will force the trip to always show as 24-hour 

Please note, any trips created before 2/2/2018 will be set as 12-hour automatically but can be changed by following the steps above. 

Embeddable itineraries will always show 12-hour format unless that trip is set to force it to show 24-hour format. 

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