General
How do I log into the app?
You will set a password once and then be able to easily log in on any supported device. You can also login using a cell phone number or a Magic link; this Magic link will be emailed to you, and it provides access to the mobile app without having to use a password.
Do you integrate with Telematics providers?
Glad you asked! Here is a list of GPS systems supported through the Axle Integration. We’d be happy to discuss the integration process with you.What are the supported device types
Tread's mobile App is designed to run on the most modern iOS and Android devices, including phones and tablets with Android 10 or newer).
The following devices are recommended to run the Tread Mobile App:
- Samsung Galaxy Tab Active 4 Pro- Samsung Galaxy Tab S8,S9
- iPad Pro (2022+)
- Samsung Galaxy Tab Active3- Samsung Galaxy Tab A8
- iPad (2022+)
- Samsung Galaxy S22, S23, S24 Series- Samsung S23 FE
- Samsung Z Fold 5, Z Flip 5
- Google Pixel 7, 8 Series
- Apple iPhone 13, 14, 15 Series
- Apple iPhone SE (3rd Gen)
- OnePlus 11, 12 Series
Devices NOT supported, not recommended:
- Android 9 or older- Android devices with processors that use x86 instruction set
- iOS 12.1.4 or older
- Chrome OS devices
- Chromebooks, Chrome Tablets, Acer Chromebook Tab 10
- Windows Mobile OS
- FireOS devices (Amazon Devices)
- Kindle Fire, Kindle Fire HDX
- Nextbook devices
- Ematic devices
- RCA devices
How much data does the mobile app use?
Internet access is required to use the Mobile app.
Everything you send to someone (upload) or receive from (download) while using the Internet on phone apps, will require some amount of speed and data use from your cell phone plan. Tread supports LTE & 3G networks, and it will use your data plan when you login to use the app, view job details and add your tickets. If you use Tread every day, Tread will use about 50MB/wk for 5 business days. In comparison, Google Maps app consumes about 5-10 MB every hour on Android and iPhone devices using standard mode.
How long do I stay logged in?
Provided you did not log out, you can remain logged in as long as you do not log out of your account. If for any reason you get logged out, please use the 3 available login methods (sms, email, magic link).How do I know if Tread is offline or unavailable?
You can access our uptime status page here. Previous incidents and availability is up to date and available to you anytime.
I have not received an email invite to install the app, what should I do?
We recommend you check your spam folder to verify the email has been received. The email address we use to send these notifications is admin@tread.io:
Open the Gmail app on your Android or iPhone device.
Click the hamburger (drop-down) menu next to the search bar.
Go down until you find the Spam folder and click it. The subject line contains the following “You’ve been invited to”. Once you find the email, be sure to add the sender to your contact or safe email list.
Dispatch
I accepted a job with 2 trucks. However I need to decline one, what can I do?
You will see a request for each truck you are asked to accept. You can decline the number of trucks you will not be able to commit. Your dispatcher at the other end will receive a notification for each declined truck.
I need to add more drivers to a job, what do I do?
You can add more drivers from your Settings>Users tab. There you can add drivers, Foremen, Billers, etc.
I accidentally cancelled a job and now I can't reassign it to a different driver.
If a job is canceled in error, duplicate the job to reactivate it, and send the dispatch to a different driver or vendor as needed.
Who gets notifications when an order has been dispatched to a Vendor/Subhauler?
The roles in a vendor account that receive new order (job request) notifications are: Company Admin, Biller, and Dispatcher. Any users with that role will receive a request notification.
What is a cycle time, and how is it defined in Tread?
One Load Cycle Time:
Load 1 At Pickup Site Time to Load 2 At Pickup Site time If there are 5 loads, there are 4 cycle times
Average Job Cycle Time:
The average of all cycle times per load on that Job
Average Order Cycle Time:
The average of all cycle times per load on that Order
Drivers
Does my employer have access to my location? Is the app tracking me all day? Your location will be shared when you’re on the clock and only when you're on the clock. App logic ensures you are clocked in when you’re meant to be and off line when the day is done. When you are set as OFF DUTY or ON BREAK your location and data will no longer be shared. Visibility when you need it, privacy when you want it.
Can I access my account from 2 devices or more? Drivers must only have 1 active device at a time for location tracking. Logging into a new device will un-register the initial device, and location tracking will no longer work. Accessing an account from multiple devices is not an issue for Admins, Dispatchers, Foreman or Biller personas.
Will I need to manually update my status all day? The tread app uses intelligent AI powered logic to automatically update your statuses to minimize what's required of you.
How will I be notified of new work or changes? The Tread app will provide push notifications to ensure you don’t miss a beat. If start time changes for a job, as a driver you will get a push notification alerting you to this change.### Steps to Enable Job Notifications for Drivers Drivers can enable specific notifications in the TREAD mobile app to stay informed about job status changes, including updates to start times:
Open the TREAD mobile app.
Navigate to the notifications section in settings.
Enable the "Job status changes" notification to receive push alerts for any start time changes.
Managing Notification Preferences for Mobile and Web
While drivers receive notifications entirely through the mobile app, the web app's settings differ:
Mobile App: Drivers manage notifications, such as "Job status changes," directly within the mobile app settings.
Web App: Notification preferences for dispatchers can be configured through their user profile under Settings > User Profile. However, the "Job status changes" notification is exclusive to mobile, and equivalent settings do not exist for the web app.
Activating Notifications for Dispatchers on the Web
Dispatchers who use the TREAD web app can set up browser notifications to receive updates such as changes in order times. This setup process involves:
Visiting the TREAD web app.
Clicking the lock or information icon on the browser's address bar.
Enabling browser notifications to allow updates.
How will I be able to review past orders?
Tread will keep a history of all work you have completed to ensure payment is applied properly and you have the visibility you require.
Do i need to manually add ticket info on every load?
If you take a picture of a ticket, the information will be automatically parsed out. Additionally our apex integration allows for ticket details to be added automatically.
I can't make it, or will be late to load tomorrow. What do I do?
If you are unable to attend an assignment or can't make it due to unforeseen circumstances, please let your dispatcher know. Here at Tread, we can provide support and assistance with any topic related to the app and assignments received. For any other questions please contact your dispatcher directly.
I am a driver, can I work for multiple companies?
Yes, the Tread mobile app, allows any driver to be registered in multiple accounts or companies. When the driver gets requests for more than one company, the driver can accept both or the one that best works for the driver.
Where is my job?
Open the job from the Assigned menu, there you can see all job details like site, material, start time and sites to pick up and deliver.
How can I quit the app?
For Android
Once the app has been in use, tap on the menu icon on your device to see all open apps as if these were cards.
You can tap on the Close all button. This will close all your open applications.
Swipe up the Tread app, this will make the app disappear from the screen, and it will mean you have quit the app.
Find the TREAD app icon from the home screen to open TREAD again.
How can I quit the app?
For iOS
Once the app has been in use, from the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen. this will show all open apps as if these were cards. Tap on the Home button twice if your device has a Home button.
Swipe up the TREAD app preview upward, this will make the app disappear from the screen, and it will mean you have quit the app.
Find the TREAD app icon from the home screen to open Tread again.
I am a driver. If the job is canceled, how will I be informed?
If your job was cancelled, you would have received a cancellation push notification. If you did not receive a notification, please let us know. Email us at support@tread.io and provide your full name, email, and date/time for the job you were expecting a cancellation notification. We’ll be happy to look into it.
I am a driver, and I have not received a job or notifications on my phone about a job, what do I do?
You can start by closing the app and opening it again. It is possible you are in a zone with poor Internet reception. The app works with Internet access. If that does not load the job, please call your dispatcher if there are any mistakes in the jobs allocated or if it was not dispatched to you.
What should I do when there’s a mistake in the dispatch?
Tread is a compliment to your workflow, and it will not replace the relationships you already have with dispatch. Please call your dispatcher if there are any mistakes in the jobs allocated. Dispatchers are able to cancel and resubmit jobs as needed.
What should I do when there are multiple loads in a day?
Can I use Apple maps?
Not at this time. The mobile app has been developed to use an integrated mapping system, and it uses commercial routes and avoids Toll roads. This will help improve route accuracy and allows for in-app navigation.
I am a driver, how can I upload a ticket?
You have 3 options to add a ticket: When you pick up, drop off or at the end of the load cycle while reviewing your job. The steps to add tickets are outlined in the help center
How can I remove myself from an account?
I no longer work for them. The company you previously worked for will remove you from the account. If you are still receiving jobs from this or other companies and you no longer work for them, please let us know via email at support@tread.io, and we can help facilitate the account removal.
How can I enable Precise Location?
1. Open the Settings app on your iPhone.2. Tap on Privacy & Security.
3. Select Location Services.
Make sure Location Services is turned on (the toggle should be green). If it's off, tap the toggle to enable it.
4. Scroll down and tap on the specific app for which you want to enable precise location.
5. Turn on the Precise Location toggle.
See steps below for Tread: New
Billing/Accounting
Do you help with billing questions?
Developers/Enterprise
Do you have APIs?
Yes, glad you asked! We have documentation available on Tread’s powerful APIs here
Questions?
We are here to help! Contact us anytime at 1 (888) 558 7323 or email us at support@tread.io