Every new TrendTrader Pro subscription is covered by a 7-day money-back guarantee. This article explains exactly what it covers and what's required to qualify. The full legal text lives in our Refund Policy — that document is authoritative; this article summarizes it in plain language.
What the guarantee covers
We offer a refund of your first payment only, requested within 7 calendar days of that payment, once per customer, on any plan (monthly or annual).
A few things follow from that:
Renewal charges — including annual auto-renewals — are not eligible for refunds or pro-rated credits.
If you've already received a refund under the guarantee in the past, a new subscription isn't covered a second time.
Promotional or discounted pricing, unless expressly stated otherwise at purchase, applies only to your initial payment; renewals bill at the then-current standard rate.
Qualification requirements
The guarantee exists for traders who gave TrendTrader Pro signals a genuine, exclusive try and took real losses doing so. To qualify, all of the following must be met:
Signals-only trading. Claimed trades were taken solely on TrendTrader Pro signals. Using any other indicator, strategy, confirmation tool, or discretionary method disqualifies the claim.
Documented proof for every claimed trade. Broker or platform screenshots showing symbol, direction, entry price and time, exit price and time, date, and realized profit/loss — plus account balance history covering the claim period.
Trades must match our signal history. Every claimed trade must correspond to a TrendTrader Pro signal (symbol, direction, timing) in our permanently retained signal history. We verify every claim against it.
Loss threshold. Realized losses from those trades total 50% or more of your trading-account balance as of your first claimed trade.
How claims are verified
Submissions are analyzed for authenticity, including image-manipulation analysis, and cross-checked against our signal history and your account activity. Submitting falsified or altered evidence permanently voids eligibility and results in account termination. Refund decisions are made at our sole discretion and are final.
Chargebacks
Initiating a card dispute or chargeback forfeits guarantee eligibility, and we will submit the complete evidence record to the card networks.
EU/UK customers
Nothing in the policy limits statutory rights that can't be waived. EU/UK consumers retain the 14-day right of withdrawal for distance contracts; because you consent at checkout to immediate access, a withdrawal refund may be reduced proportionately for service already supplied, as permitted by law.
Ready to submit a claim?
Claims are accepted only through the in-app form — see How to request a refund for the step-by-step walkthrough.