Using Groups to set up a product with alternative schedule and pricing parameters (Groups functionality)

Groups can be used as filters for different schedule and pricing options in the booking process. This means that depending on what the user/customer selects on the group section during the booking process, the respective schedule and pricing might change.

Example: A Spa experience may offer the option to book the specific treatment for 30 or 60 minutes.

Note: This functionality is available only for specific product types (Experiences and Restaurants).

Below is an example of what the Business user sees during the back-office booking process, through the dashboard BOOK NOW, when a duration option is available for a product.

Below is an example of what the customer sees during the online booking process through the widget when a duration option is available for a product.

In order to set up a product that offers more than one available duration options, the following steps are required.

Note: In case the schedules and the prices have already been created, the 1st and 2nd step can be skipped.

First of all, there should be as many schedules as the duration options.

For example, if a Spa therapy can last for 30 or 60 minutes, it should be connected with 2 different schedules which reflect each one of these durations.

Note: For instructions on how to create a schedule, please visit the following link Schedules

Note: For instructions on how to complete this step, please visit the following links based on the product type Pricing (Experiences), Pricing (Restaurants)

Groups can be found on the left-hand side under More > Data Management.

In order to create a new group, click on NEW GROUP on the top right-hand side.

Then, complete the required fields:

Title: Enter the name of the group.

Example: 30 minutes

Short description: Enter a short description of the group.

Note: For internal use only-not shown on widget.

Type: Select the type of the group from the available options (Duration, Age groups, etc.).

Order: Enter the order in which the group will appear in the drop-down menu on the booking form.

Shared Availability: If enabled, the availability between the linked products' schedules and the associated groups will be shared.

Example: A hotel offers a tour that can facilitate up to 20 participants that could be either hotel guests or visitors. Therefore, there is a need to create 2 groups (Hotel's Guests and Visitors). If Shared Availability has been enabled, then both groups will have a capacity of 20 participants in total, regardless of the group selected by the customer during the booking process. If Shared Availability has not been enabled, then each group (Hotel’s guests, Visitors) will have a capacity of 20 participants.

Add product: Select Add product to add the required product along with its schedule and pricing options with which the group will be linked.

Product: Select the product with which the group will be linked.

Note: This functionality can be used only for specific product types (Experiences and Restaurants).

Schedules: Select the schedule(s) with which the group will be linked.

Prices: Select the price(s) with which the group will be linked.