Whenever a booking is made through Triparound, it will automatically be assigned a status depending on the designated parameters. The booking Status can be modified to keep track of the booking's progress and indicate its current position within the booking process.
There are several statuses in total, some of which can be selected from the Status button which is available in the Bookings section on the left-hand side menu, while the remaining statuses are allocated automatically by the system according to the actions taken by the Customer, the Business (e.g. Send Alternatives) or Supplier.
Booking statuses within the Triparound platform
1. Available from the Status drop-down menu:
Pending: Shows that a booking has been made for which an action is needed either from the supplier or the business itself. The action can be to confirm the booking, cancel the booking or provide alternatives.
Confirmed: Shows that the booking is confirmed and the process has been completed. Confirming a reservation will send an automatic email to all involved parties (customer/guest, business and supplier-if applicable).
Cancelled: Shows that the booking is cancelled. Cancelling a reservation will send an automatic email to all involved parties (customer/guest, business and supplier-if applicable). It will also prompt user to indicate the cancellation reason and leave a note that will be displayed on the email notification sent to all involved parties:
Arrived (Confirmed): Shows that the customer has arrived to participate for their booked experience.
No Show (Confirmed): Shows that the customer did not show up to participate for their booked experience.
Hold: Shows the current position of a booking within the booking process. Allocating manually the Hold status to a booking does not reserve availability.
This status can be utilized based on the way each company operates to indicate that there is availability for the selected service but the business needs to complete a few necessary internal tasks (e.g. collect payment from guests) before committing to the confirmation of the booking.
Closed (Confirmed): The Closed status is given to a booking if the availability needs to re-appear in the calendar – essentially it is used to handle guest turnover.
Example: If the swimming pool has a capacity of 20 visitors and is open for 8 hours – one guest books to arrive at 9 a.m., regardless of the time he leaves the capacity would go to 19 for the entire day. When the guest leaves the pool at 3 p.m., the status is manually changed from Confirmed to Closed and the capacity will return to 20 for all remaining sessions of the day.
2. Allocated automatically to a booking depending on the actions taken by the Customer, the Business or Supplier:
Send Alternatives statuses: When the "Send Alternatives" feature is used to send alternative booking options to the customer, this will generate more booking statuses (Alternative Sent, Alternative, Alternative Declined).
For more information on the Send Alternatives feature click on How to send Alternatives.
Proposed: When the Propose option is selected through the dashboard BOOK NOW button (i.e back-office booking process), the status Proposed is allocated to the specific booking and it is important to keep in mind that availability is not reserved. In this case, an action is needed either from the customer or the business itself. The customer can either Accept or Reject the proposed booking while the business can choose to Make Booking or Cancel. Any action will result in an email being sent to all involved parties (customer, business and supplier-if applicable).
Hold: When the Supplier Hold has been selected as a Booking Model for a specific product and a booking for this product is made, Supplier can Hold on to the booking, Reject the booking or Send Alternatives. In case Supplier selects the Hold option, the Hold status is automatically allocated to the specific booking.
For more details on the Supplier Hold feature click here.
Waiting List: Shows that a customer has been inserted in a wait list. When a slot becomes available, the business can proceed to book the wait listed customers.
For more details on the Waiting List functionality click on How to use the Waiting List functionality.
Click on the following link to find out How to make a booking using the BOOK NOW button.