In case a refund is required for a payment made online by credit/debit card, proceed to the specific Booking and the tab Payments.
Then, click the Refund button.
From the available options, select whether the refund will be full or partial.
In case of a partial refund enter the required amount. If multiple payments or batch payments have been made, select the payment ID to be refunded.
From within the booking, all refunded amounts are shown within the Payments table, under the column Refunded amount.
Refunds are also shown in the Reports > Payments section (click here for more information about the Payments Report) and in more detail within the Refunds Report, which can be found on the left-hand side menu under Reports.
Notes:
If payment is split between the Business and the Supplier, the system won't allow a transaction to be partially refunded. In this case, only full refunds are permitted.
If Stripe has been activated as the payment gateway, depending on your Stripe fee schedule, refunds may incur fees, and Stripe's processing fees from the original transaction won't be returned. Additional fees may apply in some regions and payment types.
Click on the following links to learn How customers can pay online and about the Transactions Report.