Highlights:
Vouchers can be used as a form of payment or discount, enabling the customer or concierge to apply them for all or selected products up to a specified value.
Vouchers can take various forms, including physical or digital.
The voucher is applied at the checkout stage of the booking process where the voucher code needs to be entered in order for the discount to be applied.
Vouchers refer to the creation of Voucher Bundles that carry a "monetary" value, allowing customers/users to redeem them for specific experiences or activities. Each voucher code generated by the system is unique and can be linked to a specific customer.
Example:
Gift card voucher: A gift card voucher allows a customer to use it as a payment method, up to the card's value. For example, a gift card worth €100 can be used to pay for specific services until the value is exhausted.
Vouchers can be found on the left-hand side menu under More > Marketing.
How to create a voucher bundle
In order to create a Voucher Bundle click on NEW VOUCHER BUNDLE.
Then, complete the required fields.
Name:
Enter the name of the voucher.
Description:
Enter a description for the voucher.
Note: For internal use only.
Distribution method:
Select the distribution method for the vouchers from the available options:
Digital Distribution: The voucher can be linked to a specific customer and then delivered electronically via email.
Note: To do so, click the Actions button next to the voucher code generated by the system and select the customer to associate with the voucher. Once linked, an email can be sent to the customer with the voucher details (voucher code, validity period, etc.). More information can be found here.
Physical Distribution: The voucher is not associated with a customer and can be printed or sent in physical form (e.g., as a card or paper voucher).
Quantity of vouchers:
Enter the quantity of available vouchers.
Example: If 100 is entered, the system will automatically generate 100 unique voucher codes.
Note: A maximum of 500 unique codes can be generated for each voucher bundle created.
Number of times the voucher can be redeemed:
Choose whether the voucher can be redeemed once or multiple times:
Single usage: The voucher can be used only once for a single booking.
Multiple usage: The voucher allows a customer to use it as a payment method, up to the card's value. For example, a voucher worth €100 can be used to pay for multiple bookings until the value is exhausted.
Amount:
Enter the monetary value of each voucher.
Redeem by date:
Enable in order to set the time frame during which the voucher can be redeemed by specifying the start and end dates.
Redemption parameter:
Enter the minimum purchase amount required for the voucher to be redeemed.
Example: The minimum purchase value is set to €100; the value of the voucher is €500. In order for the voucher to be successfully applied, the value of the purchase must be €100 or more.
Apply voucher to specific products:
Enable in order to apply the voucher to specific categories or products.
Note: If no categories or products are selected, the voucher will apply to all products.
Terms & Conditions:
Enter the terms and conditions that apply to the voucher.
Note: The voucher's terms and conditions will be displayed in the email sent to the customer with the voucher details.
Click CREATE NEW BUNDLE once done.
Notes:
Each voucher code generated by the system is unique.
By default the voucher bundle is created with a "Draft" status and must be activated before use.
Once a voucher is activated (status set to "Active"):
Changes to the Amount (monetary value of the voucher) are no longer allowed.
The distribution method cannot be altered.
The quantity of vouchers cannot be reduced, though it can be increased if necessary.
How to send vouchers to customers
Each voucher code generated by the system is unique and can be linked to a specific customer only in the instance that the digital distribution method has been selected as the distribution method for the voucher.
To send a voucher to a specific customer, click the “Actions” button next to the voucher code and select the customer to associate with the specific voucher.
Important note:
This option will only become available if the digital distribution method has been selected as the distribution method during the voucher setup.
Additionally, a voucher can also be linked to a specific customer from within the customer's page.
Once a customer has been linked to the voucher, an email can be sent to the customer with the voucher details.
How to use vouchers
During the checkout stage of the booking process, users will be prompted to enter the unique voucher code. Once entered, the discount associated with the voucher will be applied to the total price.
More detailed information on this can be found here.
How to track vouchers
Voucher Bundles can be tracked from the relevant table within Vouchers.
The voucher codes generated for a Voucher Bundle can be displayed by clicking on the Bundle Name.
Additionally, if a customer is linked to a voucher, their vouchers are displayed in their customer page under Associations > Vouchers.
