The Guest Guides feature displayed within the Triparound’s Guest App, allows the Business to transition from traditional PDFs to dynamic solutions, whilst presenting important information pertaining to the customer's trip in an organised and creative manner.
More specifically, this feature allows the Business to add information that can be shared with their guests through the Guest App. Each Guest Guide can relate to one or more units and can be shared with the guests on their respective itinerary.
The Guest Guides can be found on the left-hand side menu under More > Guest Facing.
How to set it up
In order to create a Guest Guide click on New Guest Guide on the top right-hand side.
On the pop-up window that appears, complete the required fields.
Guest guide name: Enter the name/title of the Guest Guide.
Internal notes: Complete in case notes are needed for the Guest Guide. The “Internal notes” are for internal use only and are not displayed to the guest.
Note: The information inserted will be displayed in the column Internal notes on the Guest guides table.
Cover Image: Drop an image or click in the empty area to upload.
Note: Recommended size (in pixels): 1200 x 700
Each Guest Guide has a Fundamentals and an Associations section.
Fundamentals
On About, the information completed previously will appear (Guest guide name, Internal notes & Cover image).
On Sections, multiple sections can be created in order to populate the Guest Guide with the necessary information. To do so, click on Add section.
On the pop-up window that appears, complete the required fields.
Section name: Enter the name of the section.
Internal notes: Complete in case notes are needed for the section.
Note: The “Internal notes” are for internal use only and are not displayed to the guest.
Media: Drop an image(s) or click in the empty area to upload in order to create an image carousel.
Note: Recommended size (in pixels): 1200 x 700
Info: Complete the necessary information pertaining to the section. Text inserted can be formatted.
Note: The “Info” will be displayed to the guest.
Associations
In the Associations section, Units created under the Accommodation product type can be linked to the specific Guest Guide. To do so, click on Associate.
On the pop-up window that appears, select one or more units to be associated with the specific Guest Guide.
Notes:
The units that have been associated with the specific Guest Guide are shown within the Units table and can be disassociated by selecting Disassociate from the Actions button.
The associated Guest Guides are also displayed under Units within the Products > Accommodation section.
Guest Guide Display
The guest guide(s) are displayed to the customer in the Guest App, under the Guest guides tab on the Welcome page and within the My Trips section.
Important note:
On the Guest guides tab, guests can see all Guest guides connected to the unit related to their Trip. If no guides are connected to the unit, or if guides are connected but no accommodation reservation has been made for that unit in the itinerary, the Guest guides tab will not appear in the Guest app.
Once a Guest Guide is selected, the guest can see all sections based on their predetermined order.
On each Section the guest can see all images on a gallery carousel as well as the pertinent information (text) for that particular section.
Note: By clicking on the gallery image, the image is enlarged on a full screen and the guests are able to swipe right to see the rest of the images.
*As this feature may not be available for all accounts, please contact your Customer Success Manager to enable it.