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Login redirect loop

When I log in Logit just takes me back to the login page

Updated over 2 months ago

What’s happening

When you try to log in (especially using Safari on iPad or certain iOS browsers), the page reloads back to the login screen instead of granting access. This happens because the new authentication system (needed for features like two-factor authentication and single sign-on) isn’t working properly due to browser privacy settings not retaining login data.


Solutions

Disable “Prevent Cross‑Site Tracking” (iOS/Safari)

Turn off this setting in your browser, then relaunch Safari. Ensuring cookies are enabled should fix the redirect loop

Switch to a different browser

If the issue persists, install and use the latest version of Chrome on your device—it avoids the problem entirely

Use an alternate device

As a fallback, try logging in via a different device (e.g., phone or PC) — that should work fine


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