Some users have reported that after resetting their password and attempting to log in, the system continuously displays an "Invalid username or password" message. This may be caused by stored browser data conflicting with the newly set credentials.
Step-by-Step Solution
1. Reset Your Password Again
Go to the login page.
Click on Forgotten your password?.
Enter your email address, then click Reset Password.
You'll receive an email containing instructions to reset your password.
Choose a strong and unique password that you haven’t used before.
2. Clear Browser Cookies and Cache
Sometimes, your browser remembers old credentials or cached data, which can interfere with logging in after a password change.
To clear cookies and cache:
Chrome:
Click the three dots (⋮) > Settings
Go to Privacy and Security
Click Clear browsing data
Select Cookies and other site data and Cached images and files
Click Clear Data
Safari:
Go to Safari > Preferences
Click Privacy
Click Manage Website Data > Remove All
After clearing cookies, restart your browser and try logging in again.
Still Not Working?
If you're still being asked to reset your password:
Make sure you're entering the most recent password you created.
Try logging in via incognito/private browsing mode to rule out any lingering cache issues.
Try a different browser to see if the issue is browser-specific.
☺️ Have questions or need support? Reach out to us at email. We're here to help!