If you’re experiencing issues with video during a virtual call, it might be related to your Wi-Fi connection. Follow these steps to troubleshoot:
Check Wi-Fi Hardware Switch:
Some laptops have physical switches or buttons to enable or disable Wi-Fi. Ensure it’s turned on.
Check Wi-Fi Indicators:
Look for LED indicators on your laptop or desktop that show whether Wi-Fi is enabled.
Check Network Icon:
Examine the network icon in the system tray; a red “X” or yellow triangle may indicate an issue.
Check Wi-Fi Settings:
On Windows: Right-click the network icon, open “Network & Internet settings,” and confirm Wi-Fi is enabled.
Check for Available Networks:
On Windows: Right-click the network icon, open settings, and check for available networks.
Restart Wi-Fi Router/Modem:
If other devices connect but not your computer, try restarting your Wi-Fi router or modem.
Check Wi-Fi Drivers:
Ensure your Wi-Fi drivers are up-to-date, as outdated or corrupted drivers can cause issues.
Run Network Troubleshooter:
Use built-in network troubleshooters on Windows or macOS to identify and fix common network problems.
If these steps don’t resolve the issue, there may be a hardware problem with your Wi-Fi card. In such cases, consider seeking assistance from technical support or your device manufacturer.