Troubleshooting
Troubleshooting addresses common issues you might encounter while using Trova. These FAQs guide you through resolving errors, connectivity problems, and other technical glitches to keep your practice running smoothly.
30 articles
I forgot my password, how do I recover it?
What are the password requirements for Trova?
What should I do if I didn’t receive the verification code?
What should I do if I encounter an error while using the verification code to reset my password?
Can I use the same verification code for multiple password reset attempts?
What should I do if I no longer have access to the email used during registration?
Can I recover my account on my own without the original email access?
Is account recovery possible if I’m part of an organization that canceled my account?
Can I get technical support if I encounter difficulties during the password recovery process?
What should I do if my camera is not working during a virtual session?
What if the camera doesn’t work during a video call on a mobile device?
What if the camera doesn’t work during a video call on a desktop or computer?
What should I do if the video is not working during a virtual call due to a possible Wi-Fi issue?
What should I do if I don’t see the client pop up during a virtual call, but they claim to be present?
What should I do if my sound is not working during a virtual session?
What if the sound doesn’t work during a video call on a mobile device?
What if the sound doesn’t work during a video call on a desktop or computer?
How to use headphones for Virtual Calls?